NICE

 

NICE Systems and Mindsight offer a number of valuable contact/call center services. Through recordings, workforce management, quality management and more, Mindsight can help refine your contact/call center operation with cutting-edge infrastructure.

VPI just recently joined with NICE Systems. Together, they’ll provide a full suite of contact/call center add-on services to improve the customer experience. Specifically from VPI, Mindsight offers their wall board and customer reporting solutions.

Why NICE Systems Acquired VPI and InContact

Products

    • Call Recording
    • Quality Management
    • Workforce Management
    • Analytics
    • Wall Boards
    • Custom Reporting

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Contact and Call Center

  June 18, 2019 by Siobhan Climer John Irey, a Mindsight Principal Consultant, sat down with Siobhan Climer, Mindsight’s Technology Writer, to discuss Mindsight’s vision for providing contact center technology expertise to clients across the U.S. John Irey is a Principal Consultant at Mindsight, an…

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Contact and Call Center

  June 4, 2019 by Siobhan Climer The turnover rate for the contact center is between 30%-45% annually – and it sometimes hits the triple digits! Compare that figure to other industries which hover around 15.1%, and the problem becomes clear. It is extremely difficult to…

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Collaboration, Contact and Call Center, Industry News, Security

  May 30, 2019 by Siobhan Climer and Igor Nayshtut If you haven’t received a spam or robocall this year, TELL US YOUR SECRETS! As the FCC and globally-reaching institutions attempt to crack down on fraudulent calls, it seems the challenges only become more complex.…

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