Server virtualization is the process of creating multiple virtual instances on a single physical server by using a layer of software known as a hypervisor. While virtualization isn’t new, midmarket and SMBs lag in adoption, missing out on key cost reduction and performance improvement benefits.
Hiring contact center agents is the first step in building a customer-centric, reliable, and positive call center. Reduce attrition by using these hiring strategies.
Understanding how to mitigate cybersecurity threats starts with building a secure foundation through the use of a cybersecurity framework.
Finding the right cloud mix for every organization is quite an undertaking – and the options seem limitless. Getting started means asking the right questions and understanding how the cloud aligns to the unique needs of your business.
Businesses today extend IT teams to remain agile in the face of constant changes in the technology market, leaning on partners to fill gaps and provide consultative expertise.
Votes are in, and cybersecurity visibility is the InfoSec word of the year. Find out why visibility is essential to understanding the threats to your business to remediate for the future.
Join data center experts for this Chicago Tech Event to find out how artificial intelligence is changing data center performance. March 20 4:30 – 7:30 pm.
Many businesses today know that contact center platforms increase efficiencies across the organization. How exactly? Through optimization, analytics, and agility.
Conflating disaster recovery and cybersecurity is nothing new, yet both are essential to preparing for today’s threats. Find out the difference and see how to get started developing response plans.
Learning how to coach contact center agents to best meet the needs of customers has as much to do with them as it does with the technologies they rely on every day.