Cisco PCCE vs. UCCE contact/call center platforms for enterprise-scale environments. Choosing between them is not always a simple matter. Get help here.
Technology is always changing, growing, and redefining itself. It can be a big challenge for IT professionals to stay abreast of the latest solutions and keep an eye on emerging technologies. But, with the help of the Mindsight blog, you can have all the tech news and insight you need delivered straight to your inbox.
Here, we cover what’s what in the technology industry. Whether we’re writing about data centers, virtualization, the contact/call center, industry news, interviews, collaboration, or another technology, our articles cut through all the marketing jargon to give you just the facts and our recommendations. At Mindsight, we believe in candid communication, and our blog is a reflection of that ideal. If there is a technology or strategy that can help your business or spark your interest, you can read about it here.
We publish quality, original content every week with topics running the gamut of the technology world, but IT professionals are not the only ones who will find value here. Even though we are techies, we make sure each of our blogs are written to be clear and concise without bogging down the conversation in technical details. For both the technical and non-technical professional, the Mindsight blog has you covered. Executives, small business owners, and contact/call center managers alike will also find blog articles published with content valuable to their role and their goals.
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Key Performance Indicators can be used to discover where the contact center needs to be improved. In this blog, we discuss some of the most important KPIs for a majority of contact centers as well as ways to improve these scores.
The Contact Center Roadmap leverages the expertise of our Mindsight consultants to refine and optimize your contact/call center. Learn more.
Today, it’s not a matter of if a disaster will strike as much as it is more a question of when. Implementing an effective disaster recovery strategy is crucial for the livelihood of your business. Read more.
In this case study, we take a look at a long-term partnership with one our clients to highlight Mindsight’s capabilities, reliability, and expertise. In this trusted relationship, we were able to yield great success for our client by delivering on projects large and small.
Cisco Spark Care is a webchat tool that serves as an excellent addition to your omnichannel strategy. Learn more about some of its key features.
Cisco Umbrella is an excellent way to stop phishing and command and control attacks. Here’s how.
In this case study, we showcase how Mindsight completed a data center refresh for a chicago-area school district which resulted in improved performance, greater flexibility, and reduced risk.
SD-WAN is a clear choice for many businesses. Learn more about the benefits of SD-WAN and some key reasons why you should adopt it for your network.
Infrastructure as a service (IaaS) is an attractive cloud strategy. Before making the launch, take these key challenges into consideration.