Cloud Contact Center
The Customer Experience Meets Cloud Computing
Contact/call centers need to be nimble. They need to be agile. They need to quickly adjust to different customer demands and market fluctuations. For that reason, a cloud contact center platform is gaining wide appeal.
By building and releasing contact/call center platforms in the cloud, developers have been able to lift many of the obstacles to quick and decisive change in the contact/call center. The cloud contact/call centers can receive updates instantly. New features are simply unlocked in a few clicks instead of provisioned and deployed in a few weeks.
Most empowering of all, contact/call center representatives are no longer rooted to their offices. Instead, they can access their contact/call center platform from any PC or laptop anywhere they are—and still use any feature or capability available at the main office.
With an advanced certifications in PureCloud by Genesys, one of the leading cloud contact/call center products, Mindsight has the knowledge and the wherewithal to help you move your contact/call center to the cloud quickly and painlessly.
Cloud Contact Centers Available from Mindsight
PureCloud is a comprehensive customer experience, contact/call center, and collaboration platform for businesses of all sizes. PureCloud is just one component of a larger suite of solutions, and specifically addresses the needs of a 21st century contact/call center.
PureCloud is hosted in the Amazon Web Services (AWS) public cloud and delivers a full-feature solution with exceptional reliability and capabilities.Learn More
Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.
The customer experience is not what it used to be. Today, consumers have greater expectations, greater demands, and a completely different mindset when it comes to products and the companies that offer them. Driving all of this change is the rapid advancement of technology, widespread…Read More
Customer service is an arms race. Companies are always competing to provide better service and create a better customer experience in the hopes of attracting and retaining customers from their competitors. According to an executive report from CCW, 63% of consumers would actually pay more…Read More
Today, contact centers have two main options when it comes to their contact center technology. The applications that support their calls, call recordings, workforce management tools, chat, and so on can either be hosted in the cloud or somewhere in a company data center. Both…Read More