Cloud Contact Center
The Customer Experience Meets Cloud Computing
Contact/call centers need to be nimble. They need to be agile. They need to quickly adjust to different customer demands and market fluctuations. For that reason, cloud contact center platforms are gaining wide appeal.
By implementing contact/call center platforms in the cloud, companies can remove many of the obstacles to quick and decisive change in the contact/call center. The cloud contact/call centers can receive updates instantly. New features are simply unlocked in a few clicks instead of provisioned and deployed in a few weeks.
Most empowering of all, contact/call center representatives are no longer rooted to their offices. Instead, they can access their contact/call center platform from any PC or laptop anywhere they are—and still use any feature or capability available at the main office.
With advanced certifications in the Customer Journey Platform by Cisco and PureCloud by Genesys, Mindsight can move your contact/call center to the cloud quickly and painlessly.
Cloud Contact Centers Available from Mindsight
PureCloud is a comprehensive customer experience, contact/call center, and collaboration platform for businesses of all sizes. PureCloud is just one component of a larger suite of solutions, and specifically addresses the needs of a 21st century contact/call center.
PureCloud is hosted in the Amazon Web Services (AWS) public cloud and delivers a full-feature solution with exceptional reliability and capabilities.Learn More
Customer Journey Platform
Cisco’s Customer Journey Platform is a unified omnichannel contact center solution that improves the customer experience and drives actionable business insights. It is easily deployed and managed from the cloud. And it is available for contact centers of all sizes.
Some of the key features of the Customer Journey Platform include: omnichannel capabilities, predictive analytics routing, workforce optimization, outbound campaigns, web callbacks, customer engagement analytics, speech-enabled IVR, collaboration integration and CRM integrations.Learn More
Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.
March 19, 2019 Retaining talent in the contact center is an enormous challenge. Call centers have some of the lowest retention rates of any industry, and former call center agents often describe their experiences as rather unpleasant – to put it mildly. While there…Read More
February 26, 2019 by Siobhan Climer The technology that powers the contact center is changing every day. As businesses continue to shift their focus towards the customer and delivering superior services, contact center platforms provide the opportunity for change. Contact center platforms increase efficiencies…Read More
February 19, 2019 by Siobhan Climer Learning to coach contact center agents takes work. While training is an essential component of a contact center manager’s role, doing so successfully requires an understanding of how the complex technology, data, and interpersonal work elements interact to…Read More