Cloud Contact Center
The Customer Experience Meets Cloud Computing
Contact/call centers need to be nimble. They need to be agile. They need to quickly adjust to different customer demands and market fluctuations. For that reason, a cloud contact center platform is gaining wide appeal.
By building and releasing contact/call center platforms in the cloud, developers have been able to lift many of the obstacles to quick and decisive change in the contact/call center. The cloud contact/call centers can receive updates instantly. New features are simply unlocked in a few clicks instead of provisioned and deployed in a few weeks.
Most empowering of all, contact/call center representatives are no longer rooted to their offices. Instead, they can access their contact/call center platform from any PC or laptop anywhere they are—and still use any feature or capability available at the main office.
With an advanced certifications in PureCloud by Genesys, one of the leading cloud contact/call center products, Mindsight has the knowledge and the wherewithal to help you move your contact/call center to the cloud quickly and painlessly.
Cloud Contact Centers Available from Mindsight
PureCloud is a comprehensive customer experience, contact/call center, and collaboration platform for businesses of all sizes. PureCloud is just one component of a larger suite of solutions, and specifically addresses the needs of a 21st century contact/call center.
PureCloud is hosted in the Amazon Web Services (AWS) public cloud and delivers a full-feature solution with exceptional reliability and capabilities.Learn More
Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.
Contact centers have evolved. Consider the call center of the last decade. The primarily phone-based customer service platform has grown to involve web self-service, chat, text, email, and phone. This multichannel response to the customer experience has moved still further ahead, toward an omnichannel…Read More
The contact center has come a long way. The days of agents with bouffant hairdos sitting at switchboards fielding telephone calls on a first come, first serve basis have been replaced by agents leveraging omnichannel capabilities to gain a single view of the customer -…Read More
A decade ago, companies declared they were moving everything to the cloud to take advantage of improved performance, higher productivity, increased flexibility and scalability, and lower costs. And so began the migrations of both core and non-core applications and platforms. The contact center, however, stood…Read More