Cloud Contact Center

The Customer Experience Meets Cloud Computing

Contact/call centers need to be nimble. They need to be agile. They need to quickly adjust to different customer demands and market fluctuations. For that reason, a cloud contact center platform is gaining wide appeal.

By building and releasing contact/call center platforms in the cloud, developers have been able to lift many of the obstacles to quick and decisive change in the contact/call center. The cloud contact/call centers can receive updates instantly. New features are simply unlocked in a few clicks instead of provisioned and deployed in a few weeks.

Most empowering of all, contact/call center representatives are no longer rooted to their offices. Instead, they can access their contact/call center platform from any PC or laptop anywhere they are—and still use any feature or capability available at the main office.

With an advanced certifications in PureCloud by Genesys, one of the leading cloud contact/call center products, Mindsight has the knowledge and the wherewithal to help you move your contact/call center to the cloud quickly and painlessly.

Cloud Contact Centers Available from Mindsight

  • PureCloud

    PureCloud is a comprehensive customer experience, contact/call center, and collaboration platform for businesses of all sizes. PureCloud is just one component of a larger suite of solutions, and specifically addresses the needs of a 21st century contact/call center.

    PureCloud is hosted in the Amazon Web Services (AWS) public cloud and delivers a full-feature solution with exceptional reliability and capabilities.

    Learn More

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.

Contact and Call Center

  August 15, 2018 by Siobhan Climer If you struggle to attract top contact center talent – or retain that talent for longer than 6 months – you aren’t alone. Contact centers report notoriously abysmal turnover rates, hovering somewhere between 35% and 40%; some contact…

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Contact and Call Center

  August 9, 2018 by Siobhan Climer Are you preparing for an audit of your contact center? The Payment Card Industry Data Security Standards (PCI DSS) protect cardholder security and ensure the consistent application of data security standards; however, to remain PCI DSS compliant, contact…

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Contact and Call Center

  Gamification is the process of including the typical elements of game-play, such as levels, point-scoring, or competition, to another activity. Recently, online marketers and product launchers have used gamification to increase engagement with products or services, but gamification goes back a long way. You…

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