Equip Your Contact Center for Success

Today, customers use different ways to contact their favorite brands. Whether through email, chat, social media, or video, customers want a convenient way to reach companies in the channel of their choice. A Mindsight solution using Cisco or Genesys technology can help.

Mindsight staffs some of the most experienced and talented contact center engineers who average 12 years of professional experience. As proof of this, Mindsight was recently selected from hundreds of Cisco partners to market, implement and support Cisco’s Customer Journey Platform, a cloud-based, analytics-rich contact center solution. Mindsight is one of thirteen Cisco partners in the Midwest awarded this distinction and only one of two in Chicago. We’re a Cisco Gold Partner as well as a Genesys Partner. 

Whether you’re looking for an on-premise, cloud or hybrid platform, Mindsight can help you achieve your business objectives and deliver a solution that is secure, scalable, flexible and cost-effective.

Explore the options below so you can equip your contact center agents with the technology and tools they need to deliver a superior customer experience every time – and help differentiate your brand from that of your competitors. 

Mindsight Contact Center Solutions

  • Cloud Contact Center

    Contact/call centers hosted in the cloud provide additional flexibility, scalability and convenience compared to on-premise solutions. Access a complete contact/call center platform without the challenges of deploying and maintaining infrastructure. 

    Learn More
  • Contact Center Applications

    From reporting to recording, Mindsight offers a collection of contact/call center applications to supplement a Cisco or Genesys platform.

    Learn More
  • Custom Development

    Mindsight has a custom development team on staff who can perform 3rd party integrations or developments as part of a Contact Center Roadmap.

    Learn More
  • Genesys

    Genesys supports two distinct contact center platforms, Customer Interaction Center (CIC) and PureCloud. Each is a complete, standalone solution, but they differ in deployment models.

    Learn More
  • Cisco

    Cisco offers a cloud-based solution called the Customer Journey Platform (CJP), formerly known as BroadSoft, as well as Unified Contact Center Express (UCCX), Packaged Contact Center Enterprise (PCCE), and Unified Contact Center Enterprise (UCCE) to meet the needs of businesses of all sizes.

    Learn More

Mindsight Contact Center Services

  • Contact Center Roadmap

    Whether you’re considering a new technology or just looking to improve your current processes, our highly certified consultants and engineers can help.

    Learn More
  • Managed Collaboration and Contact Center Services

    Mindsight can manage your unified communications, collaboration, and/or contact center environments so that you can dedicate resources to other priorities. With our Cisco Master Collaboration certification, you can be confident that our engineers will manage your environments accurately and efficiently.

    Learn More

Ebooks and White Papers

Happier Agents, Happier Customers

In this white paper, we discuss ways to improve agent job satisfaction and show how a few proven strategies can make all the difference in enhancing customer experience in your contact/call center.

Learn More

Call Center Strategy 101

This ebook will empower you with the knowledge to establish baseline principles and policies designed to improve engagement, drive sales, and increase efficiency in your contact/call center.

Learn More

Call Center Strategy 102

In this ebook, we provide the concepts and insight necessary to competently manage the customer service side of social media while also discussing ways to leverage the skills of the marketing department.

Learn More

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact and call center articles are below.

Cloud Computing, Collaboration, Contact and Call Center, Managed IT Services

  May 7, 2019 by Siobhan Climer Cloud-based contact centers are one way businesses are meeting – and exceeding – their customer’s expectations. Using the cloud enables your business to have a more complete view of every customer and continue to add new channels like…

Read More
Read
Collaboration, Contact and Call Center, Managed IT Services

  March 19, 2019 by Siobhan Climer Organizations today find success by embracing an agile mindset. Whether through seasonal increases in staff or scaling cloud platforms, the ability to adapt as needs change is vital. Cisco, one of the largest collaboration technology developers, recognizes this…

Read More
Read
Contact and Call Center

  March 19, 2019 Retaining talent in the contact center is an enormous challenge. Call centers have some of the lowest retention rates of any industry, and former call center agents often describe their experiences as rather unpleasant – to put it mildly. While there…

Read More
Read