Equip Your Contact Center for Success

Today, customers use different ways to contact their favorite brands. Whether through email, chat, social media, or video, customers want a convenient way to reach companies in the channel of their choice. A Mindsight solution using Cisco or Genesys technology can help.

Mindsight staffs some of the most experienced and talented contact center engineers who average 12 years of professional experience. As proof of this, Mindsight was recently selected from hundreds of Cisco partners to market, implement and support Cisco’s Customer Journey Platform, a cloud-based, analytics-rich contact center solution. Mindsight is one of thirteen Cisco partners in the Midwest awarded this distinction and only one of two in Chicago. We’re a Cisco Gold Partner as well as a Genesys Partner. 

Whether you’re looking for an on-premise, cloud or hybrid platform, Mindsight can help you achieve your business objectives and deliver a solution that is secure, scalable, flexible and cost-effective.

Explore the options below so you can equip your contact center agents with the technology and tools they need to deliver a superior customer experience every time – and help differentiate your brand from that of your competitors. 

Mindsight Contact Center Solutions

  • Cloud Contact Center

    Contact/call centers hosted in the cloud provide additional flexibility, scalability and convenience compared to on-premise solutions. Access a complete contact/call center platform without the challenges of deploying and maintaining infrastructure. 

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  • Contact Center Applications

    From reporting to recording, Mindsight offers a collection of contact/call center applications to supplement a Cisco or Genesys platform.

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  • Custom Development

    Mindsight has a custom development team on staff who can perform 3rd party integrations or developments as part of a Contact Center Roadmap.

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  • Genesys

    Genesys supports two distinct contact center platforms, Customer Interaction Center (CIC) and PureCloud. Each is a complete, standalone solution, but they differ in deployment models.

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  • Cisco

    Cisco offers a cloud-based solution called the Customer Journey Platform (CJP), formerly known as BroadSoft, as well as Unified Contact Center Express (UCCX), Packaged Contact Center Enterprise (PCCE), and Unified Contact Center Enterprise (UCCE) to meet the needs of businesses of all sizes.

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Mindsight Contact Center Services

  • Contact Center Roadmap

    Whether you’re considering a new technology or just looking to improve your current processes, our highly certified consultants and engineers can help.

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  • Managed Collaboration and Contact Center Services

    Mindsight can manage your unified communications, collaboration, and/or contact center environments so that you can dedicate resources to other priorities. With our Cisco Master Collaboration certification, you can be confident that our engineers will manage your environments accurately and efficiently.

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Ebooks and White Papers

Happier Agents, Happier Customers

In this white paper, we discuss ways to improve agent job satisfaction and show how a few proven strategies can make all the difference in enhancing customer experience in your contact/call center.

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Call Center Strategy 101

This ebook will empower you with the knowledge to establish baseline principles and policies designed to improve engagement, drive sales, and increase efficiency in your contact/call center.

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Call Center Strategy 102

In this ebook, we provide the concepts and insight necessary to competently manage the customer service side of social media while also discussing ways to leverage the skills of the marketing department.

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Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact and call center articles are below.

Contact and Call Center

  June 18, 2019 by Siobhan Climer John Irey, a Mindsight Principal Consultant, sat down with Siobhan Climer, Mindsight’s Technology Writer, to discuss Mindsight’s vision for providing contact center technology expertise to clients across the U.S. John Irey is a Principal Consultant at Mindsight, an…

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Contact and Call Center

  June 4, 2019 by Siobhan Climer The turnover rate for the contact center is between 30%-45% annually – and it sometimes hits the triple digits! Compare that figure to other industries which hover around 15.1%, and the problem becomes clear. It is extremely difficult to…

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Collaboration, Contact and Call Center, Industry News, Security

  May 30, 2019 by Siobhan Climer and Igor Nayshtut If you haven’t received a spam or robocall this year, TELL US YOUR SECRETS! As the FCC and globally-reaching institutions attempt to crack down on fraudulent calls, it seems the challenges only become more complex.…

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