Equip Your Contact Center for Success

Today, customers use different ways to contact their favorite brands. Whether through email, chat, social media, or video, customers want a convenient way to reach companies in the channel of their choice. A Mindsight solution using Cisco or Genesys technology can help.

Mindsight staffs some of the most experienced and talented contact/call center engineers. As proof of this, Mindsight has earned the Cisco Unified Contact Center Enterprise Authorized Technology Provider (UCCE ATP) certification. Only 28 Cisco technology partners in the entire country have earned this distinction. We’re also an Genesys | Interactive Intelligence Gold Partner.

Explore the options below so you can equip your contact center agents with the technology and infrastructure they need to move them forward.

Mindsight Contact Center Solutions

  • Cloud Contact Center

    Contact/call centers hosted in the cloud provide additional flexibility and convenience compared to on-premise solutions. Access a complete contact/call center platform without the challenge of deploying and maintaining hardware.

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  • Contact Center Applications

    From reporting to recording, Mindsight offers a collection of contact/call center applications to supplement a Cisco or Genesys platform.

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  • Custom Development

    Mindsight has a custom development team on staff who can perform 3rd party integrations or developments as part of a Contact Center Roadmap.

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  • Genesys

    Genesys supports two distinct contact center platforms, Customer Interaction Center (CIC) and PureCloud. Each is a complete, standalone solution, but they differ in deployment models.

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  • Cisco

    Between Unified Contact Center Express (UCCX), Packaged Contact Center Enterprise (PCCE), and Unified Contact Center Enterprise (UCCE), Cisco offers a solution for businesses of all sizes.

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Mindsight Contact Center Services

  • Contact Center Roadmap

    Whether you’re considering a new technology or just looking to improve your current processes, our highly certified consultants and engineers can help.

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  • Managed Collaboration and Contact Center Services

    Mindsight can manage your unified communications, collaboration, and/or contact center environments so that you can dedicate resources to other priorities. With our Cisco Master Collaboration certification, you can be confident that our engineers will manage your environments accurately and efficiently.

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Ebooks and White Papers

Happier Agents, Happier Customers

In this white paper, we discuss ways to improve agent job satisfaction and show how a few proven strategies can make all the difference in enhancing customer experience in your contact/call center.

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Call Center Strategy 101

This ebook will empower you with the knowledge to establish baseline principles and policies designed to improve engagement, drive sales, and increase efficiency in your contact/call center.

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Call Center Strategy 102

In this ebook, we provide the concepts and insight necessary to competently manage the customer service side of social media while also discussing ways to leverage the skills of the marketing department.

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Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact and call center articles are below.

Contact and Call Center

  August 15, 2018 by Siobhan Climer If you struggle to attract top contact center talent – or retain that talent for longer than 6 months – you aren’t alone. Contact centers report notoriously abysmal turnover rates, hovering somewhere between 35% and 40%; some contact…

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Contact and Call Center

  August 9, 2018 by Siobhan Climer Are you preparing for an audit of your contact center? The Payment Card Industry Data Security Standards (PCI DSS) protect cardholder security and ensure the consistent application of data security standards; however, to remain PCI DSS compliant, contact…

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Contact and Call Center

  Gamification is the process of including the typical elements of game-play, such as levels, point-scoring, or competition, to another activity. Recently, online marketers and product launchers have used gamification to increase engagement with products or services, but gamification goes back a long way. You…

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