Contact Center Applications
Expand Your Contact/Call Center Capabilities
Contact/call center platforms like UCCX and PureCloud deliver robust solutions for your customer service strategy, but that doesn’t mean they can’t be expanded. Mindsight offers several additional contact center applications that can open new doors for reporting, organization, insight, and more.
Browse the applications below and make your contact/call center capabilities complete. Some of these applications are add-ons and some are built in. It depends on your platform. If you are unsure what your platform is equipped with, contact Mindsight.
Completing Your Contact/Call Center
There’s precious information to be found in every call. Whether it’s a name and contact information, a project the customer is currently working on, or a complaint that needs to be addressed by corporate, knowing the details from your calls can certainly help your business. Include a call recording application from Mindsight in your strategy and learn more from every customer that contacts you.Learn More
Reach a new level of organization with workforce management software. This application allows you to predict call volumes, staff the appropriate agents, and set up your contact/call center so you can always exceed your customer’s expectations.Learn More
Translate data and statistics from your facility into easy-to-read and easy-to-share reports. By implementing a call reporting application, you can transform your contact/call center into a wealth of business intelligence.Learn More
Break down silos of communication with an omnichannel strategy. Every chat, email, phone call, and social message can be connected and accessible to your agents at a moment’s notice.Learn More
Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.
A cloud contact center offers many if not all of the same tools, features, and capabilities that the traditional contact center has become accustomed to. In truth, the main difference between what we would call a “cloud contact center” and a traditional one is mostly…Read More
Cisco Spark care is a type of Spark deployment that focuses on the customer experience. Whereas the standard Spark application serves as a comprehensive collaboration tool for teams to improve communication and project management, Spark Care instead provides assistance for small customer service teams. It…Read More
Customer journey maps traditionally seek to diagram all of the potential points of contact between a potential customer and the business. From the customer’s first moment of interest to the final sale, customer journey maps will illustrate the entirety of the customer experience. Yet, within…Read More