Cloud Contact Center

The Customer Experience Meets Cloud Computing

Contact/call centers need to be nimble. They need to be agile. They need to quickly adjust to different customer demands and market fluctuations. For that reason, a cloud contact center platform is gaining wide appeal.

By building and releasing contact/call center platforms in the cloud, developers have been able to lift many of the obstacles to quick and decisive change in the contact/call center. The cloud contact/call centers can receive updates instantly. New features are simply unlocked in a few clicks instead of provisioned and deployed in a few weeks.

Most empowering of all, contact/call center representatives are no longer rooted to their offices. Instead, they can access their contact/call center platform from any PC or laptop anywhere they are—and still use any feature or capability available at the main office.

With an advanced certifications in PureCloud by Genesys, one of the leading cloud contact/call center products, Mindsight has the knowledge and the wherewithal to help you move your contact/call center to the cloud quickly and painlessly.

Cloud Contact Centers Available from Mindsight

  • PureCloud

    PureCloud is a comprehensive customer experience, contact/call center, and collaboration platform for businesses of all sizes. PureCloud is just one component of a larger suite of solutions, and specifically addresses the needs of a 21st century contact/call center.

    PureCloud is hosted in the Amazon Web Services (AWS) public cloud and delivers a full-feature solution with exceptional reliability and capabilities.

    Learn More

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.

Cloud Computing, Contact and Call Center

A cloud contact center offers many if not all of the same tools, features, and capabilities that the traditional contact center has become accustomed to. In truth, the main difference between what we would call a “cloud contact center” and a traditional one is mostly…

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Collaboration, Contact and Call Center

Cisco Spark care is a type of Spark deployment that focuses on the customer experience. Whereas the standard Spark application serves as a comprehensive collaboration tool for teams to improve communication and project management, Spark Care instead provides assistance for small customer service teams. It…

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Contact and Call Center

Customer journey maps traditionally seek to diagram all of the potential points of contact between a potential customer and the business. From the customer’s first moment of interest to the final sale, customer journey maps will illustrate the entirety of the customer experience. Yet, within…

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