Cloud Contact Center
The Customer Experience Meets Cloud Computing
Contact/call centers need to be nimble. They need to be agile. They need to quickly adjust to different customer demands and market fluctuations. For that reason, a cloud contact center platform is gaining wide appeal.
By building and releasing contact/call center platforms in the cloud, developers have been able to lift many of the obstacles to quick and decisive change in the contact/call center. The cloud contact/call centers can receive updates instantly. New features are simply unlocked in a few clicks instead of provisioned and deployed in a few weeks.
Most empowering of all, contact/call center representatives are no longer rooted to their offices. Instead, they can access their contact/call center platform from any PC or laptop anywhere they are—and still use any feature or capability available at the main office.
With an advanced certifications in PureCloud by Genesys, one of the leading cloud contact/call center products, Mindsight has the knowledge and the wherewithal to help you move your contact/call center to the cloud quickly and painlessly.
Cloud Contact Centers Available from Mindsight
PureCloud is a comprehensive customer experience, contact/call center, and collaboration platform for businesses of all sizes. PureCloud is just one component of a larger suite of solutions, and specifically addresses the needs of a 21st century contact/call center.
PureCloud is hosted in the Amazon Web Services (AWS) public cloud and delivers a full-feature solution with exceptional reliability and capabilities.Learn More
Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.
Recently, one of our clients just completed their new contact center. Low-walled cubicles coupled with sound dampening acoustics of the room created a new efficient space for the customer experience. Forty agents can conduct their conversations simultaneously without all the cross talk and distraction that…Read More
After purchasing Cisco Unified Contact Center Express (UCCX) for your environment, you are required to purchase licenses for your agents. This process can be tricky, and the rules governing the licensing program can be complex in some areas. To help our clients and those interested…Read More
Depending on the function of the contact center in your business, your agents may need to process credit card transactions over the phone. If so, you must remain in compliance with the Payment Card Industry Data Security Standard (PCI DSS). PCI compliance requires that all…Read More