GENESYS

 

Genesys is a leader for omnichannel customer experience and contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.

As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.

On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.

Products

  • PureCloud

    PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.

  • PureConnect

    PureConnect (powered by CIC and CaaS)​ is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.

  • PureEngage

    PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.

Certifications

    • PureCloud Elite Partner
    • CIC Elite Partner

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Contact and Call Center

  August 15, 2018 by Siobhan Climer If you struggle to attract top contact center talent – or retain that talent for longer than 6 months – you aren’t alone. Contact centers report notoriously abysmal turnover rates, hovering somewhere between 35% and 40%; some contact…

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Contact and Call Center

  August 9, 2018 by Siobhan Climer Are you preparing for an audit of your contact center? The Payment Card Industry Data Security Standards (PCI DSS) protect cardholder security and ensure the consistent application of data security standards; however, to remain PCI DSS compliant, contact…

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Contact and Call Center

  Gamification is the process of including the typical elements of game-play, such as levels, point-scoring, or competition, to another activity. Recently, online marketers and product launchers have used gamification to increase engagement with products or services, but gamification goes back a long way. You…

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