GENESYS

 

Genesys is a leader for omnichannel customer experience and contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.

As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.

On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.

Products

  • PureCloud

    PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.

  • PureConnect

    PureConnect (powered by CIC and CaaS)​ is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.

  • PureEngage

    PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.

Certifications

    • PureCloud Elite Partner
    • CIC Elite Partner

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Contact and Call Center, Industry News

  December 12, 2018 by Siobhan Climer How long is 12 minutes? About as long as the first spacewalk, a quarter of a basketball game, and the amount of time the average American can go without checking their phone. A recent study found Americans check…

Read More
Read
Contact and Call Center, Technology

  December 6, 2018 by Siobhan Climer Artificial Intelligence (AI) isn’t relegated to the niche science fiction realm anymore. In fact, AI is anything but fiction. In healthcare, robots assist in complex surgeries, and they create efficient processes in manufacturing. In education, AI helps differentiate…

Read More
Read
Contact and Call Center, Technology

  November 28, 2018 by Siobhan Climer If customers are the heart of the business, then contact centers are the arteries. By connecting the business to the customer, contact centers provide a strategic touch point that builds customer satisfaction and positive customer experiences. Contact center…

Read More
Read