GENESYS

 

Genesys is a leader for omnichannel customer experience and contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.

As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.

On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.

Products

  • PureCloud

    PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.

  • PureConnect

    PureConnect (powered by CIC and CaaS)​ is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.

  • PureEngage

    PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.

Certifications

    • PureCloud Elite Partner
    • CIC Elite Partner

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Cloud Computing, Contact and Call Center

A decade ago, companies declared they were moving everything to the cloud to take advantage of improved performance, higher productivity, increased flexibility and scalability, and lower costs. And so began the migrations of both core and non-core applications and platforms. The contact center, however, stood…

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Contact and Call Center

Customer service is an arms race. Companies are always competing to provide better service and create a better customer experience in the hopes of attracting and retaining customers from their competitors.  According to an executive report from CCW, 63% of consumers would actually pay more…

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Contact and Call Center

In the world of Cisco contact center platforms there are three options: Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE), and Packaged Contact Center Enterprise (PCCE). When seeking to deploy a new contact center platform, sometimes the choice is easy. UCCX is the…

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