Cisco

Cisco has been a leader in networking equipment and unified communication technologies for decades. From desk phones to the Unified Computing System (UCS), Cisco technologies provide effective solutions and amazing capabilities to countries all around the globe. Mindsight maintains a close relationship with Cisco to offer their expansive range of solutions to our Chicago clientele.

In addition to our flagship Cisco products, Mindsight also offers an array of solutions from Meraki, a division of Cisco. Meraki offers cloud managed switches, wireless routers, firewalls, and desk phones. With these networking devices, IT administrators can centrally manage their entire network from an online web portal instead of manually configuring switches and routers throughout the network.

On the contact/call center side, Mindsight is certified to deliver all three of Cisco’s core contact/call center platforms: Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE). In order to design and deploy UCCE or PCCE, Mindsight earned the Unified Contact Center Enterprise Authorized Technology Provider certification, a distinction given to only a handful of partners in the Chicago area.

Products

Certifications

    • Gold Certified Partner
    • Unified Contact Center Enterprise Authorized Technology Provider (UCCE ATP)
    • Advanced Enterprise Networks Architecture Specialization
    • Advanced Security Architecture Specialization
    • Advanced Collaboration Architecture Specialization
    • Advanced Data Center Architecture Specialization
    • Master Collaboration Specialization
    • ATP – Cisco Telepresence Video Advanced
    • Open DNS Certified

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles on unified communications and collaboration are below.

Collaboration

Education at its core is about communication. How can a teacher transmit knowledge to learning students in the most direct, clear, and efficient way possible? How can educators ensure that their lessons are heard, learned, and retained by the student population? As in an office…

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Collaboration, Data Backup / Disaster Recovery, Data Security, IT Consultation, Managed IT Services, Network Infrastructure

It’s December, and the year is coming to a close. On the Mindsight blog, we publish articles on IT, the contact center, and the advances in the technology industry four times a week, every week. That adds up to a lot of articles when it’s…

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Collaboration

When Mindsight deploys an IM & Presence server deployment for our clients around Chicago, the same question often comes up, “How do we properly integrate our corporate directory with our new Jabber clients?” Though it may sound straightforward, this question does not always have a…

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