Cisco

 

Cisco has been a leader in networking equipment and unified communication technologies for decades. From desk phones to the Unified Computing System (UCS), Cisco technologies provide effective solutions and amazing capabilities to countries all around the globe. Mindsight maintains a close relationship with Cisco to offer their expansive range of solutions to our Chicago clientele.

In addition to our flagship Cisco products, Mindsight also offers an array of solutions from Meraki, a division of Cisco. Meraki offers cloud managed switches, wireless routers, firewalls, and desk phones. With these networking devices, IT administrators can centrally manage their entire network from an online web portal instead of manually configuring switches and routers throughout the network.

On the contact/call center side, Mindsight is certified to deliver all three of Cisco’s core contact/call center platforms: Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE). In order to design and deploy UCCE or PCCE, Mindsight earned the Unified Contact Center Enterprise Authorized Technology Provider certification, a distinction given to only a handful of partners in the Chicago area.

Products

Certifications

    • Gold Certified Partner
    • Unified Contact Center Enterprise Authorized Technology Provider (UCCE ATP)
    • Advanced Enterprise Networks Architecture Specialization
    • Advanced Security Architecture Specialization
    • Advanced Collaboration Architecture Specialization
    • Advanced Data Center Architecture Specialization
    • Master Collaboration Specialization
    • ATP – Cisco Telepresence Video Advanced
    • Open DNS Certified

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles on unified communications and collaboration are below.

Collaboration, Contact and Call Center, Industry News, Security

  May 30, 2019 by Siobhan Climer and Igor Nayshtut If you haven’t received a spam or robocall this year, TELL US YOUR SECRETS! As the FCC and globally-reaching institutions attempt to crack down on fraudulent calls, it seems the challenges only become more complex.…

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Cloud Computing, Collaboration, Contact and Call Center, Managed IT Services

  May 7, 2019 by Siobhan Climer Cloud-based contact centers are one way businesses are meeting – and exceeding – their customer’s expectations. Using the cloud enables your business to have a more complete view of every customer and continue to add new channels like…

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Cloud Computing, Collaboration, Data Backup / Disaster Recovery, Infrastructure, Managed IT Services, Security

  April 11, 2019 by Siobhan Climer A recent Microsoft SMB study found that 78% of SMBs will be using the cloud, in some fashion, by the end of this year. It’s no surprise small and mid-market companies hesitated to adopt cloud computing; moving data,…

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