PureConnect Powered by Genesys
A Proven, Powerful Contact/Call Center Platform
The traditional, on-prem contact/call center platform available from Genesys is called PureConnect. It provides unified visibility into a multitude of contact channels to give your agents a complete picture of the customer they’re speaking with. Through the robust capabilities of PureConnect, your contact/call center will experience better communication with your clients, a better connection to your customers, and—of course—a better customer experience overall.
As a Genesys Partner, Mindsight has the skill and experience with these contact/call center platforms to deliver a complete solution.
Customer Interaction Center Core Features and Benefits
PureConnect blends all avenues of communication for a true omnichannel solution. Your agents will have access to the client’s voice, webchat, email, SMS, social media, and video history of interactions with your company at their disposal.
Sometimes your customers just don’t want to talk to you–and that’s OK. Cut down on the number of calls your center receives with a voice-driven self-service option.
Real-time and Historical Reporting
PureConnect provides two levels of reporting. To get a snapshot of current stats in the contact/call center, PureConnect can provide reports in real-time. For a wider look at contact/call center trends, PureConnect can analyze your entire call history for a number of data points.
By analyzing your call volume and staffing history, PureConnect assists in planning future schedules. For instance, if the contact/call center receives fewer calls on Sundays, PureConnect is going to recommend staffing fewer agents during that time. Through workforce management, you can ensure that your contact/call center always has the team it needs for the challenges of the day.
Our Genesys Partner status indicates that Mindsight has gained and demonstrated a thorough understanding and proficiency of contact/call center solutions. This includes PureConnect, PureCloud, and PureEngage.
Mindsight Supporting Services
Layer a managed services agreement on top of your PureConnect deployment and put your environment in the hands of our experienced engineers. Our team can provide 24×7 alerts, maintenance, and more in a customizable contract.Learn More
Mindsight can help provision and deploy your PureConnect application in your in-house data center.
Deploy your PureConnect application in another data center as a colocated service.
PureConnect can also be deployed in the cloud as a hosted application.