Call Recording

Drive Conversions, Improve Performance, and Record Calls with Call Recording

 

When the contact/call center representative hangs up the phone, the call is gone forever. But, there is so much to be learned from each customer interaction. Mindsight’s call recording solutions allow you to preserve your calls for future reference and analysis. Record what you need, when you need it. Then use this valuable data to focus and train your team to improve results.

Call Recording Features and Benefits

Open, Service-Oriented Architecture
Our call recording software is easy to install, easy to maintain, and features an open web architecture.

Customized to Meet Specific Recording Needs
Mindsight works with you to deliver a call recording solution tailored to your specific environment. We take into account your existing phone system and business requirements when designing your solution.

Compatible with Multiple Network Configurations
All of our call recording solutions are compatible with a variety of network configurations, including Voice over Internet Protocol (VoIP) telephony, Time-Division Multiplexing (TDM), and blended environments.

Scalable Call Recording Platform
The Mindsight Call Recording Software is designed to effortlessly scale as your needs grow, and to be easily adapted if your environment switches from TDM to VoIP.

State of the Art Analytics
Use a powerful analytics tool to capture and act upon data uncovered in the call recordings. Capture and improve call handling times, increase customer satisfaction by identifying workflow issues, and recall on-demand recordings.

Automated Alerts and Notifications
Keep informed of system activity through real-time Simple Network Management Protocol (SNMP) traps, alarms, and alerts.

Priority-based Scheduling and Archiving
Customize call recording schedules and save calls for short periods—or forever.

Blocking and Filtering
Block call recording on specific call types, such as outbound calls to states with two-party recording laws and Payment Card Industry (PCI) policies.

Proven Reliability and Security
The call recording solutions we provide are among the most reliable and secure solutions available today.

Mindsight Certifications for the Contact/Call Center

  • Cisco UCCE ATP

    The Cisco Unified Contact Center Enterprise Authorized Technology Provider is a rare and highly sought after certification. It enables a technology consultant like Mindsight to sell and deploy the Cisco Unified Contact Center Enterprise solution. As it stands, there are only 28 partners in the entire nation with this certification.

  • Cisco Master Collaboration Specialist

    The Cisco Master Collaboration Specialist certification is awarded to technology partners who demonstrate a thorough understanding and mastery of Cisco collaboration software. This certification is one of several that combine to make Mindsight a Cisco Gold Partner.

Supporting Services for the Contact/Call Center

  • Managed Collaboration and Contact Center

    Add a managed services agreement to cover any part of your contact/call center operation. Our experienced professionals can provide monitoring or completely support your entire contact/call center. We customize our agreements to fit your unique needs.

    Learn More

Call Recording Deployment Models

Cloud
Call recording software can be deployed in the cloud through as part of a hybrid, public or private cloud.

On-Premise
If you prefer to keep your technology onsite, your call recording software can be deployed on-premise as a virtual machine in your data center.

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.

Contact and Call Center, IT Design and Deployment, Network Infrastructure

  October 4, 2018 by Siobhan Climer Payment card industry – PCI – compliance is not a clean-cut process. The PCI Security Standards Council is regulated by the credit card industry, not the government, and enforcement of PCI compliance only takes place after a breach.…

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Contact and Call Center

  October 2, 2018 by Siobhan Climer “This call may be monitored or recorded for quality assurance and training purposes.” We’ve all heard the recording when calling in to speak to a customer service representative (CSR) about auto insurance, medical bills, student loans, or manufacturer…

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Contact and Call Center

  September 25, 2018 by Siobhan Climer When you develop a digital customer experience (CX) strategy, your focus cannot waiver from the customer. That can be surprisingly difficult for businesses that see omnichannel, justifiably, as the future of the contact center. With so many channels…

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