Contact Center Applications

Expand Your Contact/Call Center Capabilities

Contact/call center platforms like UCCX and PureCloud deliver robust solutions for your customer service strategy, but that doesn’t mean they can’t be expanded. Mindsight offers several additional contact center applications that can open new doors for reporting, organization, insight, and more.

Browse the applications below and make your contact/call center capabilities complete. Some of these applications are add-ons and some are built in. It depends on your platform. If you are unsure what your platform is equipped with, contact Mindsight.

Completing Your Contact/Call Center

  • Call Recording

    There’s precious information to be found in every call. Whether it’s a name and contact information, a project the customer is currently working on, or a complaint that needs to be addressed by corporate, knowing the details from your calls can certainly help your business. Include a call recording application from Mindsight in your strategy and learn more from every customer that contacts you.

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  • Workforce Management

    Reach a new level of organization with workforce management software. This application allows you to predict call volumes, staff the appropriate agents, and set up your contact/call center so you can always exceed your customer’s expectations.

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  • Call Reporting

    Translate data and statistics from your facility into easy-to-read and easy-to-share reports. By implementing a call reporting application, you can transform your contact/call center into a wealth of business intelligence.

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  • Omnichannel

    Break down silos of communication with an omnichannel strategy. Every chat, email, phone call, and social message can be connected and accessible to your agents at a moment’s notice.

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  • Custom Development

    From custom web applications to APIs, integrations and more, Mindsight’s custom development team can work with you to develop customized solutions for your projects.

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Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.

Contact and Call Center

  June 18, 2019 by Siobhan Climer John Irey, a Mindsight Principal Consultant, sat down with Siobhan Climer, Mindsight’s Technology Writer, to discuss Mindsight’s vision for providing contact center technology expertise to clients across the U.S. John Irey is a Principal Consultant at Mindsight, an…

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Contact and Call Center

  June 4, 2019 by Siobhan Climer The turnover rate for the contact center is between 30%-45% annually – and it sometimes hits the triple digits! Compare that figure to other industries which hover around 15.1%, and the problem becomes clear. It is extremely difficult to…

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Collaboration, Contact and Call Center, Industry News, Security

  May 30, 2019 by Siobhan Climer and Igor Nayshtut If you haven’t received a spam or robocall this year, TELL US YOUR SECRETS! As the FCC and globally-reaching institutions attempt to crack down on fraudulent calls, it seems the challenges only become more complex.…

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