Contact Center Applications

Expand Your Contact/Call Center Capabilities

Contact/call center platforms like UCCX and PureCloud deliver robust solutions for your customer service strategy, but that doesn’t mean they can’t be expanded. Mindsight offers several additional contact center applications that can open new doors for reporting, organization, insight, and more.

Browse the applications below and make your contact/call center capabilities complete. Some of these applications are add-ons and some are built in. It depends on your platform. If you are unsure what your platform is equipped with, contact Mindsight.

Completing Your Contact/Call Center

  • Call Recording

    There’s precious information to be found in every call. Whether it’s a name and contact information, a project the customer is currently working on, or a complaint that needs to be addressed by corporate, knowing the details from your calls can certainly help your business. Include a call recording application from Mindsight in your strategy and learn more from every customer that contacts you.

    Learn More
  • Workforce Management

    Reach a new level of organization with workforce management software. This application allows you to predict call volumes, staff the appropriate agents, and set up your contact/call center so you can always exceed your customer’s expectations.

    Learn More
  • Call Reporting

    Translate data and statistics from your facility into easy-to-read and easy-to-share reports. By implementing a call reporting application, you can transform your contact/call center into a wealth of business intelligence.

    Learn More
  • Omnichannel

    Break down silos of communication with an omnichannel strategy. Every chat, email, phone call, and social message can be connected and accessible to your agents at a moment’s notice.

    Learn More
  • Custom Development

    From custom web applications to APIs, integrations and more, Mindsight’s custom development team can work with you to develop customized solutions for your projects.

    Learn More

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.

Contact and Call Center

  September 20, 2018 by Siobhan Climer Ooo! Ahh! Have you seen the latest piece of emerging technology in the contact center? Okay, fair point. Maybe the rotary telephone isn’t “emerging tech”, but it is the crux of customer service, and the origins of the…

Read More
Read
Contact and Call Center, Data Storage

  September 12, 2018 by Siobhan Climer We are now a few months into the enforcement of the new PCI Compliance V3.2.1 standards, yet many businesses are still non-compliant. We’ll explore who needs to be compliant, how businesses can ensure compliance, and what happens if…

Read More
Read
Cloud Computing, Contact and Call Center

  August 30, 2018 by Siobhan Climer   Not every contact center finds moving to the cloud a natural next step. While there are early adopters in any digital transformation, contact centers have been hesitant – and reasonably so – to migrate to the cloud.…

Read More
Read