Expert Level Engineering and Excellent Support
Most businesses can’t afford to keep a team of highly certified engineers on standby for each technology issue that may arise. For many companies, resources are limited and continue to shrink. Yet, the technologies necessary for success only become more and more complex. For this reason, businesses routinely turn to Mindsight’s Technical Support (T-Support) plans. We can provide the project support and troubleshooting expertise you require to get the best return on your technology investments.
Mindsight provides access to expert level engineering. Our engineers work with advanced technologies on a daily basis, and are able to solve even the toughest of challenges. We can be a valuable extension of any in-house team. Fix issues quickly and reduce operational costs with Mindsight’s T-Support services.
Time and Materials (T&M)
No commitment, no long-term deals. T&M support is available on a per-hour basis, so you can get the help you need today without being locked into a contract. With this plan there is no yearly retainer and no minimum purchase.
T-Support Basic is purchased in twenty-hour bundles to be used at your discretion throughout the year. If more time is required, additional bundles can be added.
The T-Support Silver plan includes a guaranteed service level agreement (SLA) for response time. Forty-hour bundles are purchased at the lowest possible rate and can be used at any time throughout the year.
Available T-Support Technology Areas
Mindsight offers technical support and maintenance for all facets of your communications and collaboration environment. From voice to messaging/conferencing tools, we can help keep your workplace connected.Learn More
Regardless of your preferred solution/manufacturer, Mindsight’s highly-certified contact center engineers can provide advanced technical support and maintenance for your contact center environment.Learn More
An organization’s data center needs evolve everyday. Whether it’s servers, storage, or hypervisors, Mindsight can provide the technical support you need to accommodate your ever-changing requirements.Learn More