Mindsight Resources

Thank you for visiting our resource library. Below you will find our collection of free and original content about technology and contact center solutions and strategies. With ebooks, white papers, infographics, videos, and more, our resource library will help expand the conversation, answer frequently asked questions, and provide additional clarity on a variety of topics. We encourage you to browse, bookmark, download, and share these documents as much as you like. If you have any questions regarding any of the topics listed here or elsewhere on our website, do not hesitate to contact us directly.

Infographics

The Dos and Don’ts of Customer Service

The Top 3 Reasons Why Contact Center Agents Quit

Data Backup: Tape vs. Cloud

Cold Hard Numbers: Social Media Stats on the Customer Experience

Curing SMB Pain Points with Managed Services

 

White Papers, Ebooks, and Guides

 

Videos

Mindsight Brand Video

Mindsight’s Cisco Spark Lunch and Learn – July 12, 2017

Beyond the Edge – The Case for Security as a Service

How to Optimize Your Contact Center for Success

Good Sightizens (Mindsight CSR)

 

Slideshares

Sneak Peak – Mindsight’s 7th Annual Roadmap Conference

Mindsight Participates in the Hustle for Health 5K Run/Walk

The Data Dilemma: How to Keep Your Data Protected

Choosing Between Cisco UCCE and PCCE

A Tale of Two Solutions: Cisco ACI and VMware NSX

5 Tips for a Successful Customer Resolution

10 Stunning Stats to Help Solidify Your Social Media Strategy

Mindsight’s 2nd Annual Hunger Games 2015

Two Software Defined Networking Solutions Side by Side

 

Podcasts

Technology Roadmaps 101