Achieve World Class Customer Service
Mindsight’s exposure to hundreds of world class customer service organizations prepares our consultants to deliver keen insights into your contact center. Through this depth of knowledge, Mindsight can help boost both the performance of your technology solutions and address your specific industry challenges. With our help, we can increase your net promoter score (NPS), improve customer satisfaction, drive revenue growth, and strengthen team satisfaction within budgetary means.
With Mindsight’s Contact Center Roadmap, our consultants will leverage hundreds of combined years of experience to deliver real-world solutions to real-world problems. We prefer to talk candidly and work transparently, and by understanding your business goals, we can chart an achievable roadmap to meet them.
Four Service Areas of a Contact Center Roadmap
The Contact Center Roadmap is a versatile service. Whether preparing the contact center to roll out a new mobile app, performing a contact center overhaul, or just fine-tuning certain processes, the Mindsight consultants are ready to help. Though we are happy to work with you on a specific project, the Contact Center Roadmap is generally used in one of four areas:
Business Process Improvements
In any given day, the contact center must process an enormous amount of calls and customer data. The more efficiently the contact center can organize this information, the more productive the contact center will be overall. A roadmap can be used to analyze the existing processes in your contact center to identify opportunities to streamline procedures and cut gridlock.
Contact Center Systems and Tools
The technology working behind the scenes as well as front and center in your contact center is crucial to business success. Mindsight can recommend and deploy new technologies to address persistent challenges or to open up new opportunities in your customer experience.
Custom Applications and Integrations
Mindsight has a custom development team on staff who can perform 3rd party integrations or developments as part of a Contact Center Roadmap.
Offload the management or maintenance responsibilities of your contact center technology to the engineers at Mindsight. Our team can offer 24/7 alert monitoring or even complete administration of your environment.
Only a handful of technology partners in the Chicago area and 28 nationally have earned the necessary certification work with UCCE, Mindsight is one of them.
Mindsight has a thorough understanding of Cisco collaboration technology. Whether WebEx Teams, Jabber, or other tools, Mindsight has proven expertise with these solutions.
Genesys PureCloud, PureConnect, or PureEngage are all well-suited to a wide variety of industries and contact centers, and Mindsight has the experience to deploy them in your environment.