Senior Network Support Engineer

Mindsight is an IT Services and Consulting firm based in Downers Grove IL that provides thoughtfully-crafted and thoroughly-vetted perspectives to our clients’ toughest technology challenges. Our recommendations come from highly experienced, talented teams, and are based on a solid understanding of clients’ unique business and technology challenges. Mindsight believes in being transparent and candid, which means more productive interactions and less pretense. We provide the best thinking to achieve the best results. When you need a different point of view, you can count on Mindsight. Review Mindsight’s Story https://www.gomindsight.com/why-we-are-different/our-story/

Summary

The Senior Network Support Engineer is focused on both reactive customer support through ownership of customer tickets created in the Mindsight incident tracking system, as well as using network administration tools and knowledge of customer environments to provide proactive services for our customers.

Responsibilities

Responsibilities include, but are not limited to:

  • Manage a queue of incidents and requests related to network technologies
  • Use remote access tools to access network systems at customer sites
  • Respond to incidents of varying priority and difficulty initiated by customers
  • Respond to alerts of varying priority and difficulty generated by monitoring systems
  • Fulfill simple to moderate requests and changes
  • Participate in a 1-week on-call rotation once every 6-8 weeks
  • Occasional work outside of business hours as required by customer
  • Occasional local on-site work as required by customers
  • Participate in team meetings and activities
  • Other duties as assigned

Requirements

3+ years’ experience with network design, configuration, and/or maintenance activities. Strong network troubleshooting skills are required. 

Technical experience in the following areas is required:

  • Strong experience with Cisco network solutions is preferred
  • Network routing and switching (BGP, OSPF, EIGRP, RIP, HSRP)
  • Security and Firewall configuration and management experience
  • VPN technologies including IPSec and SSL on Cisco ASA and IOS
  • Physical layer troubleshooting, including T1/PRI, T3, and Ethernet
  • Knowledge of the networking requirements of VoIP, Video, QoS
  • Cisco Nexus skills including VPC a plus
  • Cisco Wireless infrastructure skills a plus
  • Cisco Firepower experience a plus
  • Network Virtualization skills including Cisco MDS, 1000V a plus
  • CCNP Route Switch or CCNP Security or equivalent experience required
  • Demonstrable experience with Juniper, F5, Meraki, Aruba or other non-Cisco platforms a plus

In addition, the ideal candidate will have the following skills and/or experience:

  • Good communication and customer facing skills
  • Experience self-managing a ticket queue, working on multiple issues at once, while providing regular updates to customers and co-workers
  • Strong troubleshooting/problem solving skills
  • Team-oriented helpful attitude; willingness to teach and learn from others
  • A strong focus on attention to detail and excellence of delivery
  • Willingness to learn complimentary technologies and further professional development
  • Ability to follow documented procedures, ensuring compliance with customer requirements and change control procedures
  • Strong documentation skills, knowledge of Visio, and ability to create diagrams and documentation to drive efficiency of operations

Why Mindsight?