Customer Success Manager

Mindsight is an IT Services and Consulting firm based in Downers Grove IL that provides thoughtfully-crafted and thoroughly-vetted perspectives to our clients’ toughest technology challenges. Our recommendations come from highly experienced, talented teams, and are based on a solid understanding of clients’ unique business and technology challenges. Mindsight believes in being transparent and candid, which means more productive interactions and less pretense. We provide the best thinking to achieve the best results. When you need a different point of view, you can count on Mindsight. Review Mindsight’s Story https://gomindsight.com/why-we-are-different/our-story/


Customer Success Manager

Mindsight is seeking a Customer Success Manager to join our team. We are looking for highly motivated and energetic individuals with strong communication skills to work with our current account base. This position will be responsible for learning the business, building relationships with current accounts, inviting them to events and ensuring their services are getting done. This is a great foot in the door to a career in IT Services Sales!

 

What you will be doing:

  • Calling existing clients and checking on their business and our services
  • Building relationships with IT Directors and CFO’s
  • Invite existing clients to company events and seminars
  • Leverage problem-solving skills to respond and follow up on inquiries by email and phone;
  • Meeting with current clients face to face
  • Maintain existing clients and assist with account support;
  • Attend training to develop knowledge and skills
  • Reviewing tickets from customers, call to follow up on customer satisfaction with tickets

What do you need:

  • Bachelors in Business, Marketing or related field and/or 1-2 years of sales experience
  • Ability to use MS Excel and Word, the Internet and email;
  • Exceptional presentation, communication (written and verbal), and interpersonal skills;
  • Must be disciplined, organized and efficient
  • Ability to quickly learn technical and business concepts and express them in clear language;
  • Self-motivated with the capacity to work independently as well as part of a team.

Why Mindsight?