August 1, 2019 by Siobhan Climer and Igor Nayshtut
One of the biggest obstacles faced by organizations seeking to implement a collaborative work environment is the disconnect between video, voice, messaging, email, and in-person interactions.
Long-standing wisdom elevates in-person interactions. Certainly, conversation flows more easily. Professionals meeting in person know with whom they are talking and how individual knowledge or skills might apply toward shared initiatives.
Cisco Webex with People Insights tips this wisdom on its head. While collaboration tools have previously been unable to unlock this capability, People Insights empowers Webex users to see rich, contextually relevant, professional data on the people with whom they are interacting.
The People Insights Functionality
Insights typically available only with in-person interactions are available through this new Webex functionality – from professional history to news references, from who they work for to what they look like – are available via profiles.
Some examples of data types typically available:
- What participant looks like (profile photo)
- Professional biography and history
- Education background
- News and/or social media references
- Contact information
- Company Information
Meeting participants are able to access this information before, during, and after the virtual meeting.
Why Do Organizations Need Cisco Webex With People Insights?
Remote Work
Remote work is no longer a trend. 3.9 million people in the US worked remotely at least half-time in 2018 – that’s up 115% from 2005. This shift is driving the adoption of improved collaboration tools.
Globalization
Businesses no longer operate in geographical silos. As organizations grow and are better able to leverage skilled workers regardless of their home address, the need to collaborate efficiently across wide distances with diverse teams is more essential.
Productivity
Successful collaboration – and the output developed therein – relies on the quality of relationships rooted in shared interests or goals, contextual information, and concrete initiatives. Finding collaboration tools that provide that deeper level of team knowledge are, therefore, key to collaboration success.
Performance
“Can you see me okay?”; the question no one wants to ask when trying to share video in a conference call with the CEO (especially if the answer is “No?”). Teams rely on the collaboration tools to be easy to use, high-quality, and seamless, which is exactly what Cisco Webex with People Insights provides.
Complexity
Organizations today are using dozens of applications, tools, and platforms to improve efficiencies, service delivery, and performance. The collaboration platform businesses use needs to fit in between the gaps smoothly and not add additional complexity to the environment.
How Does Cisco WebEx With People Insights Improve Collaboration
Add Context To Collaboration
The addition of People Insights to the Webex platform adds yet another layer of context to today’s collaborative work environment.
Our collaboration experts will demo People Insights – and other Webex features – using our on-site demo lab for your team at your convenience.
See People Insights in action.
Like what you read?
Contact us today to discuss People Insights and collaboration platforms.
About Mindsight
Mindsight, a Chicago IT services provider, is an extension of your team. Our culture is built on transparency and trust, and our team is made up of extraordinary people – the kinds of people you would hire. We have one of the largest expert-level engineering teams delivering the full spectrum of IT services and solutions, from cloud to infrastructure, collaboration to contact center. Our highly-certified engineers and process-oriented excellence have certainly been key to our success. But what really sets us apart is our straightforward and honest approach to every conversation, whether it is for an emerging business or global enterprise. Our customers rely on our thought leadership, responsiveness, and dedication to solving their toughest technology challenges.
Contact us at GoMindsight.com.
About The Authors
Igor Nayshtut is the Collaboration Practice Manager at Mindsight, an IT Services and Consulting firm located in the Chicago area. With over 20 years of experience in information technology, specifically around Unified Communications, Igor has helped organizations understand the complexities around collaboration. Igor’s expertise lies in strategically designing collaboration and unified communication systems that improve efficiencies, reduce costs, and help businesses meet their objectives.
Siobhan Climer, Science and Technology Writer for Mindsight, writes about technology trends in education, healthcare, and business. She writes extensively about cybersecurity, disaster recovery, cloud services, backups, data storage, network infrastructure, and the contact center. When she’s not writing tech, she’s writing fantasy, gardening, and exploring the world with her twin daughters. Find her on twitter @techtalksio.
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