Are Cisco’s 10.5 and 10.6 UCCX Updates Worth it?Read

  February 3, 2015 As Cisco continues to make advancements with its Unified Contact Center Express (UCCX) 10.5 and 10.6 releases, you might ask yourself “Is it worth it?”  Let’s look at the different releases and some of the enhancements that were previously available in Cisco Agent Desktop (CAD) that have been revamped for the […]

Contact Centers Have a Case of TMA! Contact Center AcronymsRead

  January 12, 2015 When you start looking at contact center software, it can look like alphabet soup.  It is TMA (Too Many Acronyms)! There is no shortage of contact center acronyms when reading white papers and guides.  And just when you think you’ve got it down for one system, matters get worse when you […]

Chicago IT Consulting Firm Gives Thanks by Giving BackRead

  December 9, 2014 As a Chicago-based IT consulting firm, Mindsight has a lot of reasons to be thankful. We are thankful for the innovation that propels our industry forward, the opportunities we have to help IT professionals be confident in their decisions, and most of all, the relationships we have with vendors, customers, and other […]

Why Nimble Storage Has Been So Disruptive In The Storage IndustryRead

  November 19, 2014 As you may or may not know, storage has historically been a pain point for most organizations in terms of exploding data growth, data protection needs (disaster recovery), increasingly demanding virtualized applications (want access to read/write very quickly), and the fact that storage technologies have been complex/difficult to manage. Furthermore, the […]

What Don’t You Know About Cisco ISR G2 2900/3900 Series Routers?Read

  October 5, 2014 Part of our job as technology consultants is to make sure our customers are aware of all the new bells and whistles that Cisco is offering in each product class.  Since routers are a foundational component of most network architectures, their features, functionality, and capabilities are topics that get broached daily. […]

Cisco Responds to Customer Requests With Jabber 10.5Read

  September 22, 2014 Cisco released a new iteration of the Jabber Client, version 10.5.  With it came new features and improvements that have been on the road map for several versions. The first thing you’ll notice is the new Jabber Client has been reskinned. There’s a new color scheme and the icons are much […]

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