April 2, 2015 Much like contact center managers who are looking to set their budgets, consultants are often asked about what is new, where training dollars should be spent, and what areas of technology should be evaluated. Daniela, a blogger for Fonolo, recently posted a useful blog entitled 10 Important Contact Center Statistics for […]
Cisco ACI can deliver an optimized network traffic flow using templates. Learn more on the Mindsight Advanced Technology Blog.
DDoS attacks can shut down your network. Learn about the growing threat of these attacks on the Mindsight Advanced Technology Blog.
March 16, 2015 In one of my recent blogs, I talked about what was new in UCCX and whether or not the upgrades are worth it. One of the biggest features in UCCX 10.6 is the ability for agents using the Finesse Agent Desktop to handle routed emails using the new email gadget. This […]
March 11, 2015 Software Defined Datacenters or (SDDC) have been the major architectural milestone for the data center virtualization industry. Compute resources have been effectively virtualized to be mobile and flexible, however, storage and networking still exist as less pliable programmatic, granular, and modular design components in virtualization. In his post, “VMware’s Strategy for […]
Cisco and the CIC contact center platform can work together to make both better. Learn how to integrate Cisco call manager with CIC in this blog.
March 4, 2015 Over the past few years, the cloud computing landscape has captivated consumer audiences with its flexibility and lean consumption ideology. The technology marketplace has reached critical mass in complexity with a myriad of application deployment options and no regulation in cloud adoption techniques or future state planning. Even with an experienced […]
March 3, 2015 There is a theory in the contact center world that communication should not be based around business to business or business to consumer, but rather on business to person. Businesses are not buying what you have to sell. Individual purchasing managers are now the ones making these decisions. Consumers are not […]
March 2, 2015 Security experts often throw around the term “next generation firewall,” but what does it mean exactly, and how is it different from a traditional firewall? In this blog, I will touch on the difference between the two firewall approaches and how Cisco ASA with FirePOWER services addresses the full attack continuum. Traditional […]
February 19, 2015 We’ve all heard about multichannel or omnichannel communication within contact centers. No matter what the buzzword is, it is undeniable that contact centers are expanding rapidly into new channels of communication. It isn’t just new channels though; organizations are also looking at adding new features to their contact centers. All of […]