July 7, 2015 Earlier this month, I read the book The Effortless Experience, by Matthew Dixon and Nick Toman. The authors compiled some fantastic, real world research that challenged conventional thinking when it comes to the customer experience and customer service. The book provides data challenging traditional customer service and its effect on customer spending, loyalty, and recommendations. The […]
June 30, 2015 If you read about customer service or marketing, you already know that the millennial generation is here, and they have power. In Micah Solomon’s recent column, 5 Secrets of Selling and Serving 80 Million Millennial Customers, he stated, “The millennial generation of customers is about to take your business by storm […]
June 23, 2015 I called my bank yesterday to complete a wire transfer. After answering a couple of basic questions about my account and personal information, I was able to instantly transfer a considerable amount of money from my savings account to my retirement account. Answers to my security questions could easily be mined […]
Many have speculated that Twilio will greatly disrupt the contact center industry and traditional vendors. Learn more about the reason behind this idea.
Gamification can improve morale and job satisfaction in your contact center. It’s your turn to take advantage of it.
May 13, 2015 Interactive Intelligence announced their new service release (2015 R2) in early March. With the new service release model, Interactive is including new features and bug fixes. With all these new features and product releases, many customers want to know one thing: whether or not they are beneficial to their environments. CIC […]
May 12, 2015 The purpose of this blog is to give you an overview of EMC’s Isilon Scale-out NAS solution, discuss how it is such a transformative technology in the NAS space, and why it is important in today’s day and age. Introduction to Isilon There have been a lot of changes in the […]
May 11, 2015 Mindsight Selected as Midwest Region Partner of the Year Award Winner for the Second Year in a Row at Cisco Partner Summit 2015 Mindsight is proud to announce that Cisco has named us as a Midwest Region Partner of the Year for the second year in a row. Cisco unveiled all […]
Nimble’s Storage on Demand offers significant benefits to the enterprise. Learn the value on the Mindsight Technology Blog.
April 15, 2015 Cisco UCS Director, formerly known as “Cloupia”, has strived to constantly expand upon the value of modern data center infrastructure components ever since Cisco announced the product’s acquisition in late 2012. On average, 75% of an IT Systems Administrator’s day is spent on configuration changes and troubleshooting of unintegrated compute, network, […]