What’s the difference between WFM vs WFO? Workforce management is a subset of workforce optimization, both leading to an improved customer experience.
How do organizations go about choosing a cloud provider? Consider these five factors before making your decision.
Event correlation is a technique that for analyzing a large set of event points and identifying relationships or patterns that signal a security threat.
Securing your ICS environment is vital to ensuring improved efficiencies in production, handling, and distribution. NIST’s new guide offers a framework for implementation.
The history of cyber attacks is rife with lessons to learn. Review a brief history and learn from the mistakes of others.
Cloud cost optimization is one way IT manages a lean budget while still providing key resource allocation to the business.
By understanding the phases of a cyber attack, your can better prepare your organization for the most prevalent risks to the business.
Multigigabit technology is about optimizing your current wired infrastructure for today’s – and tomorrow’s – connectivity needs.
Digital workspace management platforms give IT professionals visibility into the network, user behavior, and device access, all in a single dashboard.
Learn how John Irey – a Mindsight Principal Consultant in contact center technology – sees his role and the future of the contact center.