Manufacturers that focus on customer communications see value in leveraging contact center technology to build a personalized and centralized call center experience.
How does collaboration technology shape the future of remote work? Find out on 9/19/19. Register today.
The cloud in higher education is creating a digital transformation, impacting how users access, share, and use applications both on- and off-campus.
Finding a way for contact center agents to improve patient service delivery and reduce the time needed to give patients’ answers is essential to providing an excellent patient experience. Enter EDCi’s EHRConnect.
The idea behind intent-based networking is that it integrates machine learning and artificial intelligence to deliver automated actionable intelligence.
Data breaches impact your business – or will, if they haven’t already. Find out what the risks are and how to minimize the impact on your organization.
Today, organizations around the world rely on the CIO to design and implement technology strategy that leads the business to success. This individual is a leader, directing strategy, delivering everything from data availability to security, and ensuring the organization successfully employs technology resources.
A shift in network management looms, and SDN infrastructure management provides a potential proactive solution. Are IT professionals ready?
Contact centers today have access to incredible technology that could enable a frictionless customer experience. Despite this, many contact centers invest in new platforms and technologies, chasing features to which they likely already have access.
Today’s IT strategists know that data security threats cannot be ignored. According to AV-Test, a security research firm, there are over 350,000 new malware programs every day.
It is critical that IT invests in cyber resiliency, so that when a security event occurs – and it will – the data on which the business relies is protected.