EPIC’s App Orchard Is Almost HereRead

  December 20, 2015 In February 2015, EPIC announced that it would enable an open API in their electronic health record (EHR) software and open an app exchange store called the App Orchard. It is now only a month or two from its official release. EPIC is the nation’s leading provider of EHR software to […]

Behavioral Advertising and How the Internet Learns Your InterestsRead

  December 18, 2015 In a previous post, we discussed the rising importance of Cyber Monday for holiday season retailers. Last year, the National Retail Federation released a report claiming that only 55% of holiday shoppers spent money on Black Friday and Thanksgiving weekend. This is a far cry from the door buster sales of […]

Omnichannel Needs Provoke Change in the Contact CenterRead

  December 7, 2015 Technology and the internet have infiltrated nearly every aspect of our lives and raised our standards of communication. If someone wants to reach a friend, whether through a call, chat, email, or social media, there are numerous channels by which to contact them. Unsurprisingly, consumers expect that same level of availability […]

How WiFi Works: The Wireless Network JourneyRead

In nearly every home, apartment, office, and pocket there is a device capable of sending and receiving information through a WiFi signal. It’s one of the most common technologies in use today, yet many of us don’t know how it actually works. Truly, WiFi is an amazing technology that makes the convenience and power of […]

Mindsight Named One of 28 UCCE Advanced Technology ProvidersRead

  December 1, 2015 Cisco recently named Mindsight one of only 28 UCCE Advanced Technology Providers in America. This highly exclusive partnership enables the Mindsight engineering team to design and deploy both Packaged Contact Center Enterprise as well as the complete Unified Contact Center Enterprise solutions throughout our service area. Only twenty-eight companies in the U.S. […]

Advanced Technology In Soldier Field And Across NFLRead

  November 27, 2015 The National Football League (NFL) has done an excellent job of incorporating technological advancements into their stadiums and pushing the envelope as to what is possible. Soldier Field, home to the Chicago Bears, is no different. Since its renovation in 2003, the lakefront stadium has seen a few key upgrades as […]

Prevent Fraud in the Contact CenterRead

  June 23, 2015 I called my bank yesterday to complete a wire transfer. After answering a couple of basic questions about my account and personal information, I was able to instantly transfer a considerable amount of money from my savings account to my retirement account.  Answers to my security questions could easily be mined […]

What Does Cisco UCS Director Offer Your Data Center?Read

  April 15, 2015 Cisco UCS Director, formerly known as “Cloupia”, has strived to constantly expand upon the value of modern data center infrastructure components ever since Cisco announced the product’s acquisition in late 2012. On average, 75% of an IT Systems Administrator’s day is spent on configuration changes and troubleshooting of unintegrated compute, network, […]

What Automation Means For The Future Of Network EngineeringRead

  Updated: October 30, 2018  (Originally Posted: April 4, 2015) Now known as the Fourth Industrial Revolution, the rise of AI and machine learning is expected to dramatically affect the IT sector and the wider global economy. 85% of the jobs people will have by 2030 – just 12 years away – don’t even exist […]

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