Making Pinterest Useful to Your CustomersRead

  August 25, 2016 Social media sites come in all shapes and sizes. Many of them are modeled around the same features and concepts we see in Facebook and Google+. However, outside the top three sites is a plethora of alternative social media platforms. From Foursquare to Instagram, the social media ecosystem is as diverse […]

Making Facebook Useful to Your CustomersRead

  August 4, 2016 Facebook is the reigning king of social media. With 1.65 Billion active users around the world, there is no larger single market to promote your company. Your customers are there on Facebook waiting to hear from you. All you have to do is find them and give them an avenue to […]

Your Worst Customer Service Nightmare (and How to Fix It)Read

  June 9, 2016 Every contact/call center agent has at least one or two stories about an irate customer. It is both the worst nightmare and an inevitability of every contact/call center. While your organization may sincerely try their best to deliver an impeccable customer experience, there still will come a day where a customer […]

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