Learning how to coach contact center agents to best meet the needs of customers has as much to do with them as it does with the technologies they rely on every day.
How does the cloud fit into the contact center? Here are five ways the cloud improves the customer experience.
The new Cisco Finesse 12.0 continues to offer contextually relevant information to contact center agents and managers while also improving on the user experience, leading to a more efficient, more effective workflow.
It’s almost here. Find out what’s new in the upcoming release of Cisco UCCX V 12.0 – Finesse, UIC, and more.
Prepare for the Cisco Customer Journey Platform, Cisco’s take on the cloud-based contact center. Mindsight is one of only a few Cisco partners granted exclusive early-access.
An expert engineer from Mindsight presents his take on how screen pops improve the customer experience at the annual LSC conference.
When your IVR is out of support, do you upgrade or find a better solution? Two guesses what the experts suggest.
Contact center experts expect increased customer interactions between brands and their customers in 2019 and beyond. Why? How can you prepare for the opportunity to delight?
Learning to calculate contact center ROI for business technology investments is vital to building support and improved performance across the contact center. Learn what factors matter.
A lot has happened in the contact center this past year. Whether it’s agent retention, emerging technologies, or call center etiquette, read our top contact center stories of 2018.