Learn how John Irey – a Mindsight Principal Consultant in contact center technology – sees his role and the future of the contact center.
By breaking down the complexities around high agent turnover, businesses have an opportunity to reduce agent attrition and improve the customer experience.
It’s an epidemic: 48 billion robocalls in 2018 and no sign of slowing. Understanding the robocall problem and how consumers and businesses manage the deluge is no easy task.
Cloud-based contact centers are the next call center trend, but how do the top platforms compare? Read about PureCloud and CJP and how to determine which is right for you.
Flex licensing puts the power back with business in finding the right collaboration subscription suite for your needs. Review Cisco flex licensing plans and find out how to cut costs and increase efficiencies.
Hiring contact center agents is the first step in building a customer-centric, reliable, and positive call center. Reduce attrition by using these hiring strategies.
Many businesses today know that contact center platforms increase efficiencies across the organization. How exactly? Through optimization, analytics, and agility.
Learning how to coach contact center agents to best meet the needs of customers has as much to do with them as it does with the technologies they rely on every day.
How does the cloud fit into the contact center? Here are five ways the cloud improves the customer experience.
The new Cisco Finesse 12.0 continues to offer contextually relevant information to contact center agents and managers while also improving on the user experience, leading to a more efficient, more effective workflow.