Is the Sky Falling? Cisco CallManagerRead

Some good news for businesses and organizations that use Cisco CallManager, the company’s on-prem calling solution: The sky isn’t falling. Yet. But it will fall in another year or two, so start planning now.

The State of UCaaSRead

What’s the state of Unified Communications as a Service (UCaaS) in 2023? In a nutshell, it’s more robust than ever. Mindsight expert John Irey breaks down the state of UCaaS in 2023.

Security in the Contact Center: A Contact Center ReportRead

Among the most vulnerable cybersecurity targets are contact centers, where security and privacy are often the weakest links. Sadly, it’s difficult to trace fraud attempts back to the perpetrators. Mindsight’s Kleid Gjataj shares insights on what you can do to protect your contact center.

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