CX is no longer relegated to a single department in the organization; it’s fundamental to the mission. The COO and the customer experience are more entwined than ever before.
Category: Collaboration
Articles about collaboration technology, tools, and solutions. Explore collaboration solutions with Mindsight.
How IT Directors Support Virtual Learning For Remote Students: An EdTech ReportRead
As of March 27th, 48 states, excluding only Iowa and Maine, have issued state-wide school closures. The shutdown of schools across the U.S. due to the coronavirus outbreak leaves school districts scrambling to shift resources towards virtual learning for remote students.
Delivering An Exceptional Customer Experience During Covid-19: A Contact Center ReportRead
The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
Covid-19 Shocks The Workplace: Can We Collaborate While “Social Distancing”?Read
The sudden disruption to typical work by Covid-19 means most organizations do not have a Stanford professor-designed WAH policy. Instead, businesses have been tasked with reactively determining whether today is the day to make the remote announcement.
Did everyone bring their laptops home last night? Do we have VPN? How will we conduct business meetings? Can we salvage our company culture when we’re not together?
What’s New In Cisco Webex Teams? A Collaboration ReportRead
On January 30, 2020 Cisco Webex Teams released an enormous update designed to drastically improve the user experience. Find out what’s new in Cisco Webex Teams and why there’s buzz around collaboration technology.
Cisco Acquires Voicea: Artificial Intelligence For Videoconferencing TechRead
In yet another indication of their focus on collaboration, Cisco acquires Voicea, an innovative AI-based collaboration tool.
Chicago Tech Event: Collaboration Technology Drives Remote Work FutureRead
How does collaboration technology shape the future of remote work? Find out on 9/19/19. Register today.
People Insights: Improve Collaboration With Context In Cisco WebexRead
People Insights provides contextual data to build relationships and power collaboration in Webex.
Robocalls: Who Will Stop The Plague Of 2019?Read
It’s an epidemic: 48 billion robocalls in 2018 and no sign of slowing. Understanding the robocall problem and how consumers and businesses manage the deluge is no easy task.
PureCloud And Webex CC: The Contact Center Cloud DilemmaRead
Cloud-based contact centers are the next call center trend, but how do the top platforms compare? Read about PureCloud and CJP and how to determine which is right for you.
