The new Cisco Finesse 12.0 continues to offer contextually relevant information to contact center agents and managers while also improving on the user experience, leading to a more efficient, more effective workflow.
Prepare for the Cisco Customer Journey Platform, Cisco’s take on the cloud-based contact center. Mindsight is one of only a few Cisco partners granted exclusive early-access.
An expert engineer from Mindsight presents his take on how screen pops improve the customer experience at the annual LSC conference.
How can you improve care team collaboration in your healthcare organization? Technology UCC platforms might be the answer.
Cisco has converged the Cisco Webex and Spark platforms. Cisco Spark is now Webex Teams. Learn more about the new features and functionalities the rebrand brings with it.
Cisco Spark Care is a webchat tool that serves as an excellent addition to your omnichannel strategy. Learn more about some of its key features.
Cisco Spark is a collaboration technology perfect for school settings at every level. Learn how Spark can benefit the administration, faculty, and students alike.
The Mindsight blog has put out dozens of articles this year, but when it’s all said and done, these were the top blogs of 2017.
Connecting your corporate directory with Jabber will have several key benefits. Learn more about how to do this on the Mindsight Blog.
Business meetings can easily be a big time waster without the right collaboration strategy. Read more for some suggestions.