It’s an epidemic: 48 billion robocalls in 2018 and no sign of slowing. Understanding the robocall problem and how consumers and businesses manage the deluge is no easy task.
Cloud-based contact centers are the next call center trend, but how do the top platforms compare? Read about PureCloud and CJP and how to determine which is right for you.
The cloud for SMBs brings several advantages, from earnest efficiencies to anytime accessibility. Here are 9 benefits of the cloud.
Flex licensing puts the power back with business in finding the right collaboration subscription suite for your needs. Review Cisco flex licensing plans and find out how to cut costs and increase efficiencies.
The new Cisco Finesse 12.0 continues to offer contextually relevant information to contact center agents and managers while also improving on the user experience, leading to a more efficient, more effective workflow.
Prepare for the Cisco Customer Journey Platform, Cisco’s take on the cloud-based contact center. Mindsight is one of only a few Cisco partners granted exclusive early-access.
An expert engineer from Mindsight presents his take on how screen pops improve the customer experience at the annual LSC conference.
How can you improve care team collaboration in your healthcare organization? Technology UCC platforms might be the answer.
Cisco has converged the Cisco Webex and Spark platforms. Cisco Spark is now Webex Teams. Learn more about the new features and functionalities the rebrand brings with it.
Cisco Spark Care is a webchat tool that serves as an excellent addition to your omnichannel strategy. Learn more about some of its key features.