Call Center Etiquette: Dos And Don’ts Of The Contact Center

 

Technology is racing ahead, and the contact center is doing its best to keep up. As new channels are added and new customer care solutions are employed, there are some fundamental basics you need to maintain to provide the best call center etiquette, both on the phone and through the other methods you use to achieve an omnichannel presence in your industry.

We’ve outlined some of the fundamentals to successful call center etiquette in the infographic below. DO: Smile when you answer the phone – humans can hear someone smiling! DON’T: Exacerbate a situation by losing patience, interrupting, or offering reactionary discourse. Is there something we missed?

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Call Center Etiquette

 

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About Mindsight

Mindsight, a Chicago IT consultancy and services provider, offers thoughtfully-crafted and thoroughly-vetted perspectives to our clients’ toughest infrastructure and communication technology challenges. Our recommendations come from our experienced and talented team of highly certified engineers, and are based on a solid understanding of our clients’ unique business and technology challenges.

About The Author

Siobhan Climer, Mindsight’s Staff Technology Writer, writes about technology trends in education, healthcare, and business. She previously taught STEM education programs in the classroom and at The New England Aquarium in Boston, MA. Siobhan writes extensively about disaster recovery, cloud services, backups, data storage, network infrastructure, and the contact center. Find her on twitter @techtalksio.

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