Technology is racing ahead, and the contact center is doing its best to keep up. As new channels are added and new customer care solutions are employed, there are some fundamental basics you need to maintain to provide the best call center etiquette, both on the phone and through the other methods you use to achieve an omnichannel presence in your industry.
We’ve outlined some of the fundamentals to successful call center etiquette in the infographic below. DO: Smile when you answer the phone – humans can hear someone smiling! DON’T: Exacerbate a situation by losing patience, interrupting, or offering reactionary discourse. Is there something we missed?
Call Center Etiquette
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About The Author
Siobhan Climer, Mindsight’s Staff Technology Writer, writes about technology trends in education, healthcare, and business. She previously taught STEM education programs in the classroom and at The New England Aquarium in Boston, MA. Siobhan writes extensively about disaster recovery, cloud services, backups, data storage, network infrastructure, and the contact center. Find her on twitter @techtalksio.