Interactive Intelligence

Based out of Indianapolis, Indiana, Interactive Intelligence (ININ) is a unified communications and contact/call center platform developer. Their two flagship products are the Customer Interaction Center (CIC) and PureCloud, a full feature cloud-hosted unified communications solution.

PureCloud itself is an umbrella term to describe several interconnected products. Each component, however, is still cloud-hosted as a Software as a Service (SaaS) product. PureCloud Engage is ININ’s contact/call center platform. PureCloud Collaborate gives your workforce the ability to chat, video conference, conduct online meetings, and share documents across the enterprise. PureCloud Voice offers public telephony access to any PureCloud service the company has already subscribed to. Finally, PureCloud Communicate combines unified communications telephony services into a single interface.

As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections. Plus, updates are automatic, and new features can just be “unlocked,” rather than purchased and deployed. It saves time, money, and even allows the contact/call center manager greater control of their environment without the need for IT assistance.

On the other end of the spectrum, ININ also offers their Customer Interaction Center platform. CIC is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.

Products

    • PureCloud Engage
    • PureCloud Collaborate
    • PureCloud Voice
    • PureCloud Communicate
    • On-Premise Customer Interaction Center (CIC)

Certifications

    • PureCloud Elite Partner
    • CIC Elite Partner

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Contact / Call Center

If there has been one game-changer in the contact/call center over the last decade, it has been social media. It is at once both an excellent channel for real-time communication between you and your customers as well as a powerful platform to spread your message.…

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Collaboration, Contact / Call Center

On January 24, the ongoing refinement and realization of the potential of Cisco Spark took another step forward. In a presentation at the Nob Hill Masonic Center in San Francisco, Cisco revealed the new Spark Board. In essence, the Spark Board comprised three functions in…

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Contact / Call Center

The signs have been there for months, but doomsday has finally arrived for Avaya. On Thursday, January 19th, Avaya filed for Chapter 11 bankruptcy. Worse yet, this does not even absolve the company’s debt. After the bankruptcy, Avaya will still have a total debt of…

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