Cisco

Cisco has been a leader in networking equipment and unified communication technologies for decades. From desk phones to the Unified Computing System (UCS), Cisco technologies provide effective solutions and amazing capabilities to countries all around the globe. Mindsight maintains a close relationship with Cisco to offer their expansive range of solutions to our Chicago clientele.

In addition to our flagship Cisco products, Mindsight also offers an array of solutions from Meraki, a division of Cisco. Meraki offers cloud managed switches, wireless routers, firewalls, and desk phones. With these networking devices, IT administrators can centrally manage their entire network from an online web portal instead of manually configuring switches and routers throughout the network.

On the contact/call center side, Mindsight is certified to deliver all three of Cisco’s core contact/call center platforms: Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE). In order to design and deploy UCCE or PCCE, Mindsight earned the Unified Contact Center Enterprise Authorized Technology Provider certification, a distinction given to only a handful of partners in the Chicago area.

Products

Certifications

    • Gold Certified Partner
    • Unified Contact Center Enterprise Authorized Technology Provider (UCCE ATP)
    • Advanced Enterprise Networks Architecture Specialization
    • Advanced Security Architecture Specialization
    • Advanced Collaboration Architecture Specialization
    • Advanced Data Center Architecture Specialization
    • Master Collaboration Specialization
    • ATP – Cisco Telepresence Video Advanced
    • Open DNS Certified

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles on unified communications and collaboration are below.

Collaboration

As the role of marketing becomes more digitized, the need for marketing communication tools has become extremely prevalent. Cisco Spark is a great addition to the marketing tech stack, combining project management, webinars, chat, email, and more into one centralized platform. Cisco Spark is a…

Read More
Read
Collaboration, Contact / Call Center

When people talk about Cisco Spark, they tend to approach it from one of two directions. The first school of thought is to classify Spark as the ultimate collaboration tool. It combines video, chat, calling, and presence into a persistent meeting space to help your…

Read More
Read
Collaboration, Contact / Call Center

On January 24, the ongoing refinement and realization of the potential of Cisco Spark took another step forward. In a presentation at the Nob Hill Masonic Center in San Francisco, Cisco revealed the new Spark Board. In essence, the Spark Board comprised three functions in…

Read More
Read