Cisco

Contact/Call Center Platforms from a Leader in the Technology Industry

From networking to collaboration, Cisco offers best of breed solutions for nearly every area of business technology. The contact/call center is no exception. Cisco platforms provide contact/call center representatives with the tools they need to delight customers. From intelligent call routing and multi-channel support, to accurate reports and call recording, it’s never been easier to wow clients and build long lasting customer relationships with Cisco contact/call center solutions.

Furthermore, there are add-on applications and features that can round out the capabilities of your Cisco contact/call center platform. For example, consumers are now using social media to discuss and connect with their favorite brands. The contact/call center needs to adjust its strategy to account for this shift in buyer behavior, but social media is a big, far-reaching place with numerous sites and platforms. This is where Cisco SocialMiner comes in. It offers the contact/call center the ability to organize their social media strategy and manage their online social presence from a single place.

Mindsight has proven expertise with Cisco contact/call center solutions. By earning our status as a Cisco Gold Partner, we demonstrated our thorough understanding of UCCX, UCCE, and PCCE through testing and classroom instruction. Learn more about each Cisco contact/call center solution below.

A Contact/Call Center Platform for Every Size

  • Cisco Contact Center Express (UCCX)

    Built for contact/call centers up to 400 agents, this platform covers the needs of a large majority of businesses. UCCX delivers the cutting-edge capabilities of an advanced contact/call center operation.

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  • Cisco Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE)

    Cisco designed two different contact/call center solutions to meet the needs of the enterprise market. By linking clusters of contact/call centers, UCCE is structured to accommodate contact/call centers of up to 12,000 agents. Alternatively, PCCE fills the middle range between UCCX and UCCE. PCCE is appropriate for lower level deployments.

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Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.

Cloud Computing, Contact and Call Center

A cloud contact center offers many if not all of the same tools, features, and capabilities that the traditional contact center has become accustomed to. In truth, the main difference between what we would call a “cloud contact center” and a traditional one is mostly…

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Collaboration, Contact and Call Center

Cisco Spark care is a type of Spark deployment that focuses on the customer experience. Whereas the standard Spark application serves as a comprehensive collaboration tool for teams to improve communication and project management, Spark Care instead provides assistance for small customer service teams. It…

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Contact and Call Center

Customer journey maps traditionally seek to diagram all of the potential points of contact between a potential customer and the business. From the customer’s first moment of interest to the final sale, customer journey maps will illustrate the entirety of the customer experience. Yet, within…

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