Cisco

Contact/Call Center Platforms from a Leader in the Technology Industry

From networking to collaboration, Cisco offers best of breed solutions for nearly every area of business technology. The contact/call center is no exception. Cisco platforms provide contact/call center representatives with the tools they need to delight customers. From intelligent call routing and multi-channel support, to accurate reports and call recording, it’s never been easier to wow clients and build long lasting customer relationships with Cisco contact/call center solutions.

Furthermore, there are add-on applications and features that can round out the capabilities of your Cisco contact/call center platform. For example, consumers are now using social media to discuss and connect with their favorite brands. The contact/call center needs to adjust its strategy to account for this shift in buyer behavior, but social media is a big, far-reaching place with numerous sites and platforms. This is where Cisco SocialMiner comes in. It offers the contact/call center the ability to organize their social media strategy and manage their online social presence from a single place.

Mindsight has proven expertise with Cisco contact/call center solutions. By earning our status as a Cisco Gold Partner, we demonstrated our thorough understanding of UCCX, UCCE, and PCCE through testing and classroom instruction. Learn more about each Cisco contact/call center solution below.

A Contact/Call Center Platform for Every Size

  • Cisco Contact Center Express (UCCX)

    Built for contact/call centers up to 400 agents, this platform covers the needs of a large majority of businesses. UCCX delivers the cutting-edge capabilities of an advanced contact/call center operation.

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  • Cisco Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE)

    Cisco designed two different contact/call center solutions to meet the needs of the enterprise market. By linking clusters of contact/call centers, UCCE is structured to accommodate contact/call centers of up to 12,000 agents. Alternatively, PCCE fills the middle range between UCCX and UCCE. PCCE is appropriate for lower level deployments.

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Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.

Contact and Call Center, Managed IT Services

Recently, one of our clients just completed their new contact center. Low-walled cubicles coupled with sound dampening acoustics of the room created a new efficient space for the customer experience. Forty agents can conduct their conversations simultaneously without all the cross talk and distraction that…

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Contact and Call Center

After purchasing Cisco Unified Contact Center Express (UCCX) for your environment, you are required to purchase licenses for your agents. This process can be tricky, and the rules governing the licensing program can be complex in some areas. To help our clients and those interested…

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Contact and Call Center

Depending on the function of the contact center in your business, your agents may need to process credit card transactions over the phone. If so, you must remain in compliance with the Payment Card Industry Data Security Standard (PCI DSS).  PCI compliance requires that all…

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