Equip Your Contact/Call Center for Success

Today, customers use different ways to contact their favorite brands. Whether through email, chat, social media, or video, customers want a convenient way to reach companies in the channel of their choice. A Mindsight solution using Cisco or Interactive Intelligence technology can help.

Mindsight staffs some of the most experienced and talented contact/call center engineers in the Chicago area. As proof of this, Mindsight has earned the Cisco Unified Contact Center Enterprise Authorized Technology Provider (UCCE ATP) certification. Only 28 Cisco technology partners in the entire country have earned this distinction. We’re also an Interactive Intelligence Gold Partner.

Explore the options below so you can equip your contact/call center agents with the technology and infrastructure they need to move them forward.

Mindsight Contact/Call Center Technology Solutions

  • Cisco

    Between Unified Contact Center Express (UCCX), Packaged Contact Center Enterprise (PCCE), and Unified Contact Center Enterprise (UCCE), Cisco offers a solution for businesses of all sizes.

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  • Genesys | Interactive Intelligence (ININ)

    Genesys | ININ supports two distinct contact center platforms, Customer Interaction Center (CIC) and PureCloud. Each is a complete, standalone solution, but they differ in deployment models.

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  • Cloud Contact Center

    Contact/call centers hosted in the cloud provide additional flexibility and convenience compared to on-premise solutions. Access a complete contact/call center platform without the challenge of deploying and maintaining hardware.

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  • Contact Center Applications

    From reporting to recording, Mindsight offers a collection of contact/call center applications to supplement a Cisco or ININ platform.

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Ebooks and More

Call Center Strategy 101

This ebook will empower you with the knowledge to establish baseline principles and policies designed to improve engagement, drive sales, and increase efficiency in your contact/call center.

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Call Center Strategy 102

In this ebook, we provide the concepts and insight necessary to competently manage the customer service side of social media while also discussing ways to leverage the skills of the marketing department.

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CX Success Event

Join us March 9 at the Cisco office in Rosemont for a multi-part seminar on omnichannel strategy and the modern customer experience. We’ll cover the ins and outs of omnichannel and demo a powerful social media tool from Cisco.

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