Equip Your Contact/Call Center for Success
Today, customers use different ways to contact their favorite brands. Whether through email, chat, social media, or video, customers want a convenient way to reach companies in the channel of their choice. A Mindsight solution using Cisco or Interactive Intelligence technology can help.
Mindsight staffs some of the most experienced and talented contact/call center engineers in the Chicago area. As proof of this, Mindsight has earned the Cisco Unified Contact Center Enterprise Authorized Technology Provider (UCCE ATP) certification. Only 28 Cisco technology partners in the entire country have earned this distinction. We’re also an Interactive Intelligence Gold Partner.
Explore the options below so you can equip your contact/call center agents with the technology and infrastructure they need to move them forward.
Mindsight Contact/Call Center Technology Solutions
Between Unified Contact Center Express (UCCX), Packaged Contact Center Enterprise (PCCE), and Unified Contact Center Enterprise (UCCE), Cisco offers a solution for businesses of all sizes.Learn More
Genesys | Interactive Intelligence (ININ)
Genesys | ININ supports two distinct contact center platforms, Customer Interaction Center (CIC) and PureCloud. Each is a complete, standalone solution, but they differ in deployment models.Learn More
Cloud Contact Center
Contact/call centers hosted in the cloud provide additional flexibility and convenience compared to on-premise solutions. Access a complete contact/call center platform without the challenge of deploying and maintaining hardware.Learn More
Contact Center Applications
From reporting to recording, Mindsight offers a collection of contact/call center applications to supplement a Cisco or ININ platform.Learn More
Ebooks and More
Call Center Strategy 101
This ebook will empower you with the knowledge to establish baseline principles and policies designed to improve engagement, drive sales, and increase efficiency in your contact/call center.Learn More
Call Center Strategy 102
In this ebook, we provide the concepts and insight necessary to competently manage the customer service side of social media while also discussing ways to leverage the skills of the marketing department.Learn More
CX Success Event
Join us March 9 at the Cisco office in Rosemont for a multi-part seminar on omnichannel strategy and the modern customer experience. We’ll cover the ins and outs of omnichannel and demo a powerful social media tool from Cisco.Learn More