Equip Your Contact/Call Center for Success

Today, customers use different ways to contact their favorite brands. Whether through email, chat, social media, or video, customers want a convenient way to reach companies in the channel of their choice. A Mindsight solution using Cisco or Genesys | Interactive Intelligence technology can help.

Mindsight staffs some of the most experienced and talented contact/call center engineers in the Chicago area. As proof of this, Mindsight has earned the Cisco Unified Contact Center Enterprise Authorized Technology Provider (UCCE ATP) certification. Only 28 Cisco technology partners in the entire country have earned this distinction. We’re also an Genesys | Interactive Intelligence Gold Partner.

Explore the options below so you can equip your contact/call center agents with the technology and infrastructure they need to move them forward.

Mindsight Contact and Call Center Solutions

  • Cisco

    Between Unified Contact Center Express (UCCX), Packaged Contact Center Enterprise (PCCE), and Unified Contact Center Enterprise (UCCE), Cisco offers a solution for businesses of all sizes.

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  • Genesys

    Genesys supports two distinct contact center platforms, Customer Interaction Center (CIC) and PureCloud. Each is a complete, standalone solution, but they differ in deployment models.

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  • Avaya

    Avaya has fallen on hard times, and it has serious implications for all their contact center customers. Learn about the circumstances that lead to the bankruptcy and how Mindsight can help you transition away from Avaya.

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  • Cloud Contact Center

    Contact/call centers hosted in the cloud provide additional flexibility and convenience compared to on-premise solutions. Access a complete contact/call center platform without the challenge of deploying and maintaining hardware.

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  • Contact Center Applications

    From reporting to recording, Mindsight offers a collection of contact/call center applications to supplement a Cisco or Genesys | Interactive Intelligence platform.

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Mindsight Supporting Services

  • Contact Center Roadmap

    Whether you’re considering a new technology or just looking to improve your current processes, our highly certified consultants and engineers can help.

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  • Managed Collaboration and Contact Center Services

    Mindsight can manage your unified communications, collaboration, and/or contact center environments so that you can dedicate resources to other priorities. With our Cisco Master Collaboration certification, you can be confident that our engineers will manage your environments accurately and efficiently.

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Ebooks and White Papers

Happier Agents, Happier Customers

In this white paper, we discuss ways to improve agent job satisfaction and show how a few proven strategies can make all the difference in enhancing customer experience in your contact/call center.

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Call Center Strategy 101

This ebook will empower you with the knowledge to establish baseline principles and policies designed to improve engagement, drive sales, and increase efficiency in your contact/call center.

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Call Center Strategy 102

In this ebook, we provide the concepts and insight necessary to competently manage the customer service side of social media while also discussing ways to leverage the skills of the marketing department.

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Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact and call center articles are below.

Contact and Call Center, Managed IT Services

Recently, one of our clients just completed their new contact center. Low-walled cubicles coupled with sound dampening acoustics of the room created a new efficient space for the customer experience. Forty agents can conduct their conversations simultaneously without all the cross talk and distraction that…

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Contact and Call Center

After purchasing Cisco Unified Contact Center Express (UCCX) for your environment, you are required to purchase licenses for your agents. This process can be tricky, and the rules governing the licensing program can be complex in some areas. To help our clients and those interested…

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Contact and Call Center

Depending on the function of the contact center in your business, your agents may need to process credit card transactions over the phone. If so, you must remain in compliance with the Payment Card Industry Data Security Standard (PCI DSS).  PCI compliance requires that all…

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