Managed Network Services

Delivering Peace of Mind for your Network

Networks require the near constant attention of a dedicated IT staff. Yet with all the other responsibilities the IT department has, it can be difficult to dedicate enough time and resources to properly maintain the network.

Mindsight’s managed network services deliver support in whatever capacity you require. Our highly-certified engineers can monitor, maintain, or provide proactive support for any on-premise network device. Managed Network is available in one of three service levels.

Managed Network Services Levels

N-Aware (required for all managed network agreements)

The Mindsight team provides 24×7 alerts and monitoring of your network environment. This level includes:

  • Monitoring network switches, routers, and firewalls
  • 24×7 Network Operations Center (NOC) Issue Notification
  • Single point of contact through a dedicated Technical Account Manager (TAM)
  • Access to the Mindsight Monitoring Customer Portal

N-Manage

N-Manage includes all of the same benefits as N-Aware, but this package also enables our team to react once a problem has been identified. This level includes:

  • Diagnosing intra-office and office-to-office network connectivity and performance issues
  • Coordinating hardware end user support in conjunction with a 3rd party maintenance agreement
  • Troubleshooting and coordinating with vendors during Internet and/or MPLS outages
  • Syslog retention for device logs
  • Routine device configuration backups

N-Change

The most involved level, N-Change, includes everything offered with N-Manage, while also expanding troubleshooting capabilities. This level includes:

  • Proactive support for the environment
  • Moves/Adds/Changes
  • Simple changes to LAN network services and firewall rule sets

CERTIFICATIONS

  • Advanced Enterprise Network Architecture Specialization

    Mindsight’s Cisco Gold Partner certification, which includes our Advanced Enterprise Network Architecture Specialization and our network engineering experts, ensures that we figure out exactly what you need to meet your business goals.

Mindsight Supporting Services

  • Data Center Infrastructure Assessment

    Bring in a Mindsight senior consultant to assess your existing storage solution—or another area of your data center. Our Data Center Infrastructure Assessment provides a detailed report of a technology’s capacity, reliability, and vulnerabilities. From there, we work together to find and capitalize on opportunities for improvement.

    Schedule your Data Center Infrastructure Assessment
  • IT as a Service (ITaaS) Roadmap / Cloud-Ready Report

    Cloud is on the lips of every IT department in the industry. Let Mindsight help guide your there with our IT as a Service Roadmap. Our senior consultants will analyze your environment, identify any applications ready to be launched into the cloud, and provide a roadmap forward.

    Schedule Your ITaaS Roadmap

From monitoring to managing, Mindsight can act as part of your IT team by providing expertise and giving you the freedom to focus on other high priority tasks.

Contact Mindsight Today