Managed Collaboration Services
Collaboration is a wide-reaching area of the IT environment. From voice to the contact/call center, countless agents and employees utilize this technology every day. Many companies could not survive without these services, and thousands of dollars of revenue could be lost if they were to experience even just minutes of downtime. To ensure this doesn’t happen, Mindsight offers dedicated collaboration managed services in two key areas of the landscape: voice and contact/call center.
Regardless of what area you need managed, you can count on Mindsight to deliver only the best in services and solutions. Over 80% of our engineers have advanced certifications, so you have access to the expertise you need when you need it. Our process is standardized to ensure predictable outcomes, and our recommendations are built from your unique business needs. See for yourself why Mindsight is a trusted partner in managing collaboration solutions for business of all sizes.
Two Areas of Collaboration Management
Mindsight can manage your communications system to reduce cost, improve efficiency, and increase productivity. The Voice over Internet Protocol (VoIP) system can be supported by Mindsight through one of three distinct service levels, V-Aware, V-Manage, or V-Change.
Whether you employ Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE), Customer Interaction Center (CIC), or another platform, Mindsight can manage your contact/call center environment in whatever capacity you require.