Technology Roadmaps and Assessments
Measure, Analyze, and Plan for the Future
Mindsight uses proven processes to help you achieve your business goals. Our technology consulting model involves conducting technology roadmaps and assessments, delivering recommendations, implementation, and managing your environment (as needed).
Two Service Levels: The Business Review and The Strategic Analysis
The Business Review is a four-hour on-site assessment with a senior consultant specialized in the relevant discipline. During the assessment, our senior consultant will meet with your team to gather as much information as possible about the environment.
With the information collected from your team, our senior engineer then prepares a detailed report with the following sections:
- Current system makeup, software, and hardware
- Gaps or issues with the system
- Current features in use
- Any integrations with 3rd party products
Available Areas: contact/call center, collaboration infrastructure, and cloud technologies.
The Strategic Analysis takes our consultation services a step further. Our senior engineer will spend one to two weeks on-location performing a thorough analysis.
The precise details and topics covered in the report will vary based on the area analyzed. However, there are commonalities across each discipline:
- System overview, situational analysis, or technology analysis
- Insights, findings, and observations
- Feature comparison and known issues
- Strategic recommendations and next steps
- Collaboration infrastructure, implementation, or technology roadmap
Available Areas: contact/call center, collaboration infrastructure, cloud, and data center infrastructure technologies.
Mindsight Technology Roadmaps and Assessments
Collaboration Infrastructure Roadmap
Collaboration in the working world has become much more complex. In addition to traditional email and voicemail, companies now have access to video, telepresence, and chat. These technologies revolutionize the way business gets done, but they can be difficult to configure and integrate. Our Collaboration Infrastructure Roadmap can give you a detailed picture of the state of your collaboration environment and where you can improve.Learn More
Data Center Infrastructure Assessments
Companies rely on the performance of their data center. When a particular area of the data center doesn’t function properly, the effect is felt throughout the organization. Through a Strategic Analysis, Mindsight provides a clear picture of a particular technology’s capacity, reliability, and vulnerabilities. Our senior consultants will also determine areas of improvement and help you plan for future growth and expansion. Currently we offer assessments on the following areas of the data center:
- Storage Arrays
- Virtual Environments
Get the most out of your technology investments. Take advantage of Mindsight’s personalized services and high-level of expertise. Let us help you reach your business objectives today.Learn More
IT as a Service Roadmap / Cloud Ready Report
At Mindsight, our approach is tailored to not only meet the needs of your business, but to also make your IT department look good. We look forward, on your behalf, to ensure the services we provide are future-proof and your employees are considered visionaries to your company.
Completing a successful cloud migration can be a challenge. The first step is determining which cloud deployment model is right for your organization (public, private, or hybrid). Each of these options has its unique advantages and disadvantages so the best fit is not always obvious. Mindsight can help you determine which model is right for you through a Strategic Analysis of your infrastructure and applications.
Our senior consultants will take a holistic view of your entire data center environment and determine the organization’s readiness for a migration to the cloud. We look at which applications are in use, what resources they consume, and which can be moved to the cloud. We account for your business and technology requirements to develop a roadmap with strategic recommendations.Learn More
Contact Center Roadmap
Success in the contact/call center space is as much about the team of agents within the contact/call center as it is the platform they use. For that reason, Mindsight’s Contact Center Roadmap involves a detailed report on the technology and call flow as well as the human element. Our senior consultants will shadow your agents during calls and map the customer’s journey through the system to see how your company as a whole interacts with your customers.Schedule
Your Trusted Consulting Partners
Combined, our consultants and engineers have expertise in almost every technology solution in the market today. In fact, over 80% of our consultants and engineers have advanced certifications, along with years of experience managing technology solutions in environments of all sizes and complexities.