Call center gamification pits agents against each other in healthy competition to increase motivation and enthusiasm.
Technology is always changing, growing, and redefining itself. It can be a big challenge for IT professionals to stay abreast of the latest solutions and keep an eye on emerging technologies. But, with the help of the Mindsight blog, you can have all the tech news and insight you need delivered straight to your inbox.
Here, we cover what’s what in the technology industry. Whether we’re writing about data centers, virtualization, the contact/call center, industry news, interviews, collaboration, or another technology, our articles cut through all the marketing jargon to give you just the facts and our recommendations. At Mindsight, we believe in candid communication, and our blog is a reflection of that ideal. If there is a technology or strategy that can help your business or spark your interest, you can read about it here.
Software defined storage benefits companies of all sizes. By separating the administration functions, it provides greater flexibility to the business.
Mindsight raised thousands of dollars to support the KYC Hustle for Health 5k Run! View our slideshare of the event.
The WannaCry ransomware virus has struck around the globe. Here’s how you can stop it.
UCCX licenses are an essential part of your contact/call center, but sometimes issues arise. Here are a few tips for troubleshooting UCCX License issues.
The cloud is making the technology reseller obsolete and paving the way for technology consultants.
Check out our cloud security infographic to learn more about the top threats facing your cloud deployment and security as a service as a solution.
The Triggr Health App uses big data and sophisticated algorithms to predict and prevent relapses in people struggling with addiction.
Call center representative skills are not enough to keep your edge in a retail contact/call center. It requires the help of technology as well.
Business IT alignment is a concept describing how well IT meets the needs of the business, but that’s not the half of it.