Technology is always changing, growing, and redefining itself. It can be a big challenge for IT professionals to stay abreast of the latest solutions and keep an eye on emerging technologies. But, with the help of the Mindsight tech blog, you can have all the tech news and insight you need delivered straight to your inbox.

Welcome to the Mindsight Tech Blog. Here, we cover what’s what in the technology industry. Whether we’re writing about data centers, virtualization, the contact/call center, industry news, interviews, collaboration, or another technology, our articles cut through all the marketing jargon to give you just the facts and our recommendations. At Mindsight, we believe in candid communication, and this blog is a reflection of that ideal. If there is a technology or strategy that can help your business or spark your interest, you can read about it here.

We publish quality, original content four times a week with topics running the gamut of the technology world, but IT professionals are not the only ones who will find value here. Even though we are techies, we make sure each of our blogs are written to be clear and concise without bogging down the conversation in technical details. For both the technical and non-technical professional, the Mindsight blog has you covered. Executives, small business owners, and contact/call center managers alike will also find blog articles published with content valuable to their role and their goals.

If you sign up for the blog, you will receive a quick email each time a new article is released. There are no ads, no gimmicks, and no bull—just reliable insight from a company who works with these technologies every day. View some of our featured articles above or browse by category to the right. There is always another post on the way, so don’t forget to subscribe to the Mindsight Blog today.

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The Technology of Inauguration Day through the YearsRead

Inauguration Day is sure to be one of the most important days of any post-election year. It symbolically represents a new era for the country and a new vision for its future. Yet, for much of our history as a nation, this auspicious event went largely unobserved until technology could help relay the moment to […]

How Twilio Did (and Didn’t) Disrupt the Contact/Call Center IndustryRead

Twilio is a cloud-based platform that allows developers to customize their applications by adding sophisticated communication tools. For example, Uber uses Twilio to facilitate SMS messages between the user and the driver. With Twilio, even small app developers can leverage communication tools in their apps to help them compete with larger, more well-funded organizations. In […]

Ransomware, CryptoLocker, and the Importance of BackupsRead

Data security can at times feel like needless insurance for some unlikely threat far away. While there are stories in the news of prominent companies being hacked and sensitive data being stolen, leaked, or sold for a profit, smaller business owners sometimes feel a certain protection in their own obscurity. We’re just a small operation. […]

MLK and How Technology Is Making the World a Better PlaceRead

Martin Luther King Jr. was a lot of things to a lot of different people—a reverend, a leader, an icon—but he’s not exactly known as a technologist. Yet, in 1964 at the Nobel Lecture in Oslo, Norway, MLK had a few insightful things to say about the rampant acceleration of technology occurring throughout his lifetime. […]

My Doctor Is a Robot! The da Vinci Surgical SystemRead

While our attention usually gravitates toward flashy new pieces of technology like virtual reality, parrot drones, and smart home systems, medical technology is just as astounding with immediate and life-changing results for everyone. Considering a century ago our first antibiotic (penicillin) had yet to be discovered and epidemics of polio still plagued the nation, medical […]

Choosing Between Cisco UCCE and PCCE for Your Contact Center [New Slideshare]Read

Contact/call centers depend upon their software platform for call routing, advanced features, and to manage the large volume of incoming calls. Without this technology, a contact/call center is little more than a few desks and telephones. Picking the right platform for your company largely depends on the number of agents in the contact/call center, because […]

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